Distribution Centre Manager

Role purpose and scope

Operational responsibilities

• Supervise personnel and daily tasks, ensuring work is completed on time and in full.
• Resolve customer enquiries and concerns from the Customer Issue Log within agreed timeframes.
• Plan daily, weekly, monthly and yearly tasks using an Activity Matrix; maintain procedures, process flows and standard operating procedures.
• Deputise for the Logistics Supply Manager when requested and complete other duties as assigned.
• Control operational costs, minimize overtime and avoid property-related damage.
• Maintain safety, health, security and environmental compliance, including safety-plan activities, inspections, refreshers and health surveillance.
• Apply appropriate HR policies, support staff development through performance reviews and training, and plan succession.
• Maintain stakeholder communication and good housekeeping standards across locations.

Continuous improvement

• Facilitate short daily MDW meetings and lead the team to achieve its key performance indicators.
• Coach team members in visual management and team problem-solving, using methods such as 5 Whys and Fishbone analysis.
• Delegate investigation of problems and improvement ideas, and escalate issues the team cannot resolve.

Candidate profile

• Relevant warehousing experience is required.
• The role calls for analytical and lateral-thinking skills, stakeholder communication, attention to detail and prioritization.
• The manager interacts with logistics colleagues and stakeholders from field staff to senior management.

Workplace

• The role is based at the Maidstone office.

Salary and benefits

• Starting salary is £68,144 per annum, with a 3% bonus.
• Benefits include annual leave, pension, private health cover, occupational health support, leave options and various discount and salary-sacrifice schemes.

Contract

• The description states that the role is a permanent employee position.