DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 42005229

ADDITIONAL REQUIREMENTS

• Occasional travel required. NOTES: To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position. Successful applicant must pass a background screening, including fingerprinting, as a condition of employment. JOB DUTIES: Responsible for 2nd and 3rd Level Technical Support for department employees and workstations, including hardware, software, and communications components. Duties include diagnostic evaluation and technical troubleshooting of software and hardware problems both on-site and remotely via FDACS-owned software and services. Provide technical support for desktops, laptops, printers, and other peripherals. Perform repairs, upgrades, and installations of IT equipment. Responsible for supporting the configuration of Florida Department of Agriculture Consumer Services (FDACS) mobile devices via a Mobile Device Management (MDM) platform. Configuration of mobile devices will include, but not be limited to, initial setup, maintenance of devices within the MDM, and maintaining established standards for those devices. Responsible for taking the lead and supporting the planning, testing, and implementation of projects under the supervision of management, including designing and implementing software management via the department-owned MDM platform. Communicate effectively with clients to understand their technical needs and concerns. Provide clear explanations and instructions to management and clients regarding technical issues and solutions. Responsible for installation of new desktops, relocation of existing desktops, completion of installation/relocation paperwork, following standards for desktop software, and tracking of licensed products. Formulate, coordinate, and ensure standards for desktop hardware and software meet the standards set by the Office of Agriculture Technology Services. Document all service requests, troubleshooting steps, and solutions in a ticketing system. Maintain accurate records of equipment inventory and configuration details. Perform related work as required, which will include, but not be limited to, adherence to the policies and procedures of the Department’s Information Resource Security Program (Chapter 8 – Department’s Supervisory Manual) and allocate time as requested for Disaster Recovery activities. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of distributed computer processing operations, procedures, and equipment. Knowledge of problem-solving techniques. Knowledge of computers, operating systems, and software. Knowledge of computer imaging via Microsoft Windows Autopilot and the Microsoft Intune platform. Awareness of cybersecurity best practices and data protection measures. Ability to diagnose, troubleshoot, and resolve technical issues efficiently. Ability to efficiently manage time and prioritize tasks to meet deadlines. Ability to document and share new techniques or processes. Ability to resolve problems with computer hardware, software, and applications. Ability to identify and communicate user needs. Ability to work, collaborate, and communicate effectively with others. Ability to plan, organize and coordinate work assignments. The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal holiday each year; State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com ;) Flexible Spending Accounts; Tuition waivers; And more! For a complete list of benefits, visit www.mybenefits.myflorida.com . For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.” SPECIAL NOTES: Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.