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Dispute Specialist

First Hawaiian Bank
Honolulu, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Qualifications

  • The ideal candidate will have:
  • High School Diploma or equivalent, or equivalent work experience required
  • 2 years of experience in banking, dispute resolution, or card services required
  • Associate degree or bachelor’s degree in finance, banking, or similar field preferred
  • Previous banking experience
  • Previous customer service experience
  • Good writing skills necessary to correspond with customers and other financial institutions
  • Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions
  • Possesses attention to detail with excellent follow-through
  • Good time management
  • Critical thinker
  • Able to work under pressure with multiple deadlines
  • Necessary 10 key calculator and typewriter by touch and typing skills
  • Computer skills with knowledge of MS Office

Responsibilities

  • In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes.
  • Compensation:
  • The hourly salary range for this role is $18.50- $23.00/hr; commensurate with experience.
  • Work Schedule: Monday - Friday 8:00AM - 5:00PM (Hours may vary)

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