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Dispatcher

GFL Environmental
Windsor, CAN
Full-time
Junior · 1–2 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Requirements:

  • Education & Experience: High school diploma required (post-secondary education or specialized training in transportation, logistics, or call center customer service is an asset); 1–2 years of experience in transportation, dispatch, or customer service.
  • Technical Skills: Proficient in MS Office (Outlook, Excel, Word) with fast, accurate typing skills. Experience with TRUX waste management software is an asset (or a strong willingness and aptitude to learn).
  • Communication & Interpersonal Skills: Excellent verbal and written communication skills across phone, email, and two-way radio devices, with a strong customer focus.
  • Problem-Solving & Organization: Proven ability to multi-task, prioritize high-volume tasks, and troubleshoot service issues proactively under pressure.
  • Flexibility & Schedule: Willingness and ability to work extended hours, including occasional weekends as operational needs require.
  • -
  • High school diploma required (post-secondary education or specialized training in transportation, logistics, or call center customer service is an asset); 1–2 years of experience in transportation, dispatch, or customer service.
  • Proficient in MS Office (Outlook, Excel, Word) with fast, accurate typing skills. Experience with TRUX waste management software is an asset (or a strong willingness and aptitude to learn).

Responsibilities:

  • Route Scheduling & Dispatching: Schedule service, handle customer service change requests, and dispatch calls to drivers based on designated routes and real-time driver locations.
  • Route Optimization: Collaborate closely with routing specialists and operations team members to optimize daily routes for maximum efficiency and responsiveness.
  • Driver Check-Ins & Paperwork: Perform end-of-day driver check-ins, distribute and collect route sheets, and review documentation to ensure complete and accurate data entry.
  • Customer & Issue Resolution: Field incoming calls and emails from customers, troubleshooting and resolving delivery or pickup problems before they become service issues.
  • Cross-Department Coordination: Communicate effectively with maintenance shop personnel, sales teams, and operations staff to resolve service issues and maintain clear role alignment.
  • Staffing & Operations Support: Assist leadership in determining daily driver staffing levels to maintain the optimal balance between customer responsiveness and route productivity.
  • Information & Data Management: Accurately record and document operational information from drivers and route logs, ensuring prompt distribution to appropriate internal departments.
  • Additional Duties: Perform additional operational support responsibilities as assigned by management.
  • #GFLTalent
  • We thank you for your interest. Only those selected for an interview will be contacted.
  • GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected] Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
  • This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
  • GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
  • Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

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