Dispatcher
Full Job Posting
Qualifications
- 2+ years customer service experience, 1+ years direct dispatch
Responsibilities
- Direct activities related to towing operations and on-time performance goals.
- Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
- Plan future day resource requirements and coordinate with towers to line up required truck resources.
- Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
- Monitor transportation costs and identify opportunities for cost savings.
- Recruit new towers to build towing networks with added resources.
- Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
- Monitor work-in-progress & make necessary adjustments to ensure timely performance.
- Identify and escalate issues or concerns related to transportation activities to management.
- Form a fundamental relationship with the IAA Transportation team.
- Establish and maintain good, positive working relationships with all tow drivers.
- Review and analyze reports on transportation activity, including Time Performance metrics.
- Comply with safety guidelines along with company policies and procedures.
- Other duties as assigned.
About IAA
Omnichannel marketplace for commercial assets and vehicles.
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