Dispatcher

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

Competitive pay range $24-$38/HR

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K) match

Life insurance, AD&D and long-term disability

Tuition reimbursement

Opportunities available nationwide

Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more

Pet Insurance

Legal Plan, and ID Theft Protection

Assign and dispatch technicians.

Work with Service Managers to address open calls.

Respond to inquiries.

Create and distribute required reporting.

Maintain proactive communication with customers regarding missed SLAs.

Review all incomplete calls daily.

Maintain entry and verify nightly “on call” crew.

Work with Service Managers to ensure preventative maintenance is completed on schedule.

Understand the geography of the market and understand the technicians.

High school diploma/GED

At least 2 years of dispatching experience

HVAC/R experience preferred, but not required

Strong computer (Excel/Outlook) skills.

Ability to handle multiple tasks concurrently.

Stay calm under pressure.

Able to actively listen and demonstrate empathy.

Highly organized and strong attention to detail.

Excellent verbal and written communication skills.

Strong sense of urgency.

“Can do” attitude and demonstrated commitment to get the job done.

Reliable and dependable.

Friendly and helpful demeanor

Today, there are 26 different companies that make up the CoolSys family of brands . Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.