Dispatcher
Key Skills for This Role
Full Job Posting
Role Responsibilities
- Maintain accountability for delivering safe operations.
- Consistently deliver the highest possible level of customer service to client airlines.
- Effectively and efficiently manage aircraft turnarounds, and maintain responsibility for aircraft, passenger and staff safety and security.
- Remain accountable for on-time performance, including maintaining ownership for accountable/ station delays and taking actions to prevent them. Strive to minimise any accountable/ station delays and to deliver turnarounds to the specified Minimum Ground Times (MGTs).
- Ensure all staff members attending the aircraft turnaround are compliant with safety and security regulations set by the airport, airline, PrimeFlight and the Civil Aviation Authority (CAA). This includes full adherence to Personal Protective Equipment (PPE) requirements.
- Maintain responsibility for overseeing and co-ordinating the safe unloading/ loading of aircraft.
- Utilise airline Departure Control Systems (DCS) and load control/ weight and balance systems as required.
- Assist with passenger services, including facilitating boarding and disembarkation. Assist at the boarding gate where required.
- Comply with internal and external regulations regarding weight and balance, including delivering accurate and secure loadsheets, and completing Last Minute Changes (LMCs) correctly.
- Supervise ramp agents and customer service agents handling the turnaround.
- Liaise with the fuel supplier and the operating crew to effect accurate loading and loadsheets.
- Ensure that security items, rush/ unattended bags are loaded and documented correctly.
- Present an accurate loadsheet to the Captain and conduct LMCs as required.
- Comply with baggage reconciliation and Triple A requirements.
- Operate the passenger boarding bridge in a safe manner and according to airport/ PrimeFlight procedure.
- Operate airside vehicles (as trained and directed) in a safe manner.
- Promptly report on any incidents or near-misses that are observed or incurred and provide clear, accurate and honest details to uphold PrimeFlight just safety culture.
- Wear the specified PrimeFlight uniforms and comply with the uniform regulations.
- Carry out any other reasonable request made by PrimeFlight.
What were looking for?
Exceptional written and oral communication skills (in English).
Sound mathematics skills.
Full and unrestricted driver’s licence.
Ability to operate passenger boarding bridges.
Ability to operate airside vehicles.
Understanding of loadsheets and SITA Type-B messages.
2 years’ experience in the aviation industry, preferably within airport operations.
1-2 years’ experience as a turnaround coordinator or aircraft dispatcher.
Weight and balance, dispatcher or turnaround coordinator licence (current or expired).
Other aviation accreditations/ licences, such as: radio operator licence; pilot’s licence; dispatcher accreditation.
Experience within customer service.
Experience within ramp operations.
Why Join Us?
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Referral programme
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
About PrimeFlight UK
Verified company details for this employer are not available yet.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer