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Dispatcher - Local

Forward
Laredo, USA
Full-time
Mid
Onsite
$18.50 / hour
Discovered Yesterday
Communication

Full Job Posting

Responsibilities:

  • Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems
  • Serve as the primary point of contact for driver communications via phone, Qualcomm, and email
  • Relay instructions and updates to Independent Contractors and document interactions in internal systems
  • Monitor shipment status and provide updates to ensure on‐time delivery
  • Identify basic service issues and escalate concerns to supervisors for resolution
  • Maintain accurate records of driver hours, performance, and availability
  • Provide straightforward customer updates and route information based on set guidelines
  • Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues
  • Follow all department standard operating procedures (SOPs) and compliance requirements
  • Support new drivers by providing system instructions and basic process guidance
  • Perform data entry, documentation review, and administrative tasks to support fleet operations
  • All other duties as assigned.

Qualifications:

  • Education: High school diploma or equivalent
  • Strong customer service and communication skills
  • Ability to follow established processes in a fast‐paced environment
  • Basic problem‐solving skills with willingness to escalate issues appropriately
  • Comfort using dispatch systems; AS400 experience a plus
  • Ability to maintain professionalism when working with drivers and internal partners
  • Transportation or dispatch experience preferred
  • Demonstrated reliability and commitment to attendance and schedule requirements
  • Technical: Proficient in Microsoft O365 and common office technologies
  • Environment: Must be able to work on‐site and commute reliably to the assigned location -- #LI-KK1 | #LI-Onsite
  • Environment: Must be able to work on‐site and commute reliably to the assigned location

Preferred Qualifications

  • Comfort using dispatch systems; AS400 experience a plus
  • Transportation or dispatch experience preferred

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