Dispatcher

Onward is seeking a Dispatcher to support day-to-day transportation operations in a fast-paced, high-accountability environment. This role is a primary point of contact for drivers, riders, and customers and requires consistent reliability, strong attention to detail, and the ability to manage multiple time-sensitive issues simultaneously.

Dispatchers provide real-time support through phone, text, and chat. The role involves continuous monitoring of active rides, clear documentation, and quick decision-making to ensure rides are completed safely, on time, and in accordance with operational standards. This is a role that requires focus, urgency, and a strong work ethic.

Accurately collect, verify, and document ride, driver, and rider information

Respond promptly to driver, rider, and customer inquiries via phone, text, and chat

Monitor scheduled and active rides to ensure timely pickup and completion

Actively support drivers during trips by resolving delays, routing issues, cancellations, and service disruptions

Identify issues quickly, take ownership of resolutions, and follow through to completion

Escalate issues appropriately and in a timely manner following established procedures

Maintain accurate records and updates to ensure continuity across shifts

Identify recurring operational issues and contribute suggestions for improvement

Maintain professionalism, focus, and consistency in a high-volume, fast-moving environment

1 year of dispatch experience

Proven reliability, strong attendance, and ability to work scheduled shifts consistently

Availability to work full-time, including weekends and holidays (PST Hours)

Strong attention to detail and ability to manage multiple tasks without error

Clear, concise written and verbal communication skills

Ability to remain calm, organized, and effective under pressure

Comfortable working independently in a remote setting while collaborating with a team

Medical terminology experience is a plus but not required; training will be provided

Be part of a mission-driven company making healthcare transportation more humane and accessible

Work alongside a supportive, collaborative team that values curiosity and problem-solving

Opportunities to shape new processes and contribute to Onward’s growth

Remote-first culture with a strong focus on connection and belonging

If you're excited about driving customer success, making a difference in healthcare and transportation, and being part of a dynamic, mission-oriented team, we'd love to hear from you!