Dispatcher 4th Shift

The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel.

Hours:

Monday 4:00 P.M. - 12:00 Midnight

Thursday 12:00 Midnight - 8:00 A.M.

Friday 12:00 Midnight - 8:00 A.M.

Saturday 8:00 A.M. - 4:00 P.M.

Sunday 4:00 P.M. - 12:00 Midnight

This is a 24-hour office. Overtime will be offered frequently in order to keep all shifts adequately covered.

Dispatch is covered under the D.O.T. regulations and Summit Utilities Drug and Alcohol Policy and is, therefore, subject to all terms of the Policy, including the random selection for drug testing.

PRIMARY DUTIES AND RESPONSIBILITIES

Answers the phone and performs call-ahead request for field technicians

Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.

Dispatches orders via Mobile Data.

Coordinates daily operational requirements between local supervision and service technician

Routes work to service technicians.

Monitors orders and reroutes as needed.

Prioritizes work orders.

Documents work orders.

Resolves scheduling issues between the company’s Call Center, customers, and supervision to achieve optimum results

Monitors daily reconciliation of all priority calls.

EDUCATION AND WORK EXPERIENCE

High school diploma or General Equivalency Diploma

2+ years of customer service or clerical experience using computerized systems

Desired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.

KNOWLEDGE, SKILLS, ABILITIES

Excellent verbal and written communication skills

Computer skills to include MS Office

Ability to multi-task in a fast-paced environment

Basic mathematical skills

Ability to reason logically and methodically

A calm and compassionate demeanor

Ability to work independently and address emergency situations

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.