Dispatch Supervisor

First Student is now hiring a Dispatch Supervisor!

At First Student, our Dispatch Supervisors play a critical role in ensuring safe, efficient, and reliable transportation services. This position oversees daily dispatch operations, supports dispatch staff, monitors route performance, and helps ensure our transportation services run smoothly.

Why Join First Student?

$35.00 per hour

Tremendous career advancement opportunities due to our strong presence across North America

Positive and rewarding work environment

Supportive team focused on safety and operational excellence

Dispatch Supervisor Responsibilities:

Supervise, coach, and support dispatch personnel to ensure efficient daily operations

Monitor route performance, on-time departures, service delivery, and operational efficiency

Oversee daily dispatch assignments, scheduling, and route coordination

Ensure dispatch operations follow company policies, safety procedures, and service standards

Prepare operational reports, schedules, and accurate daily records

Assist with dispatching and provide coverage as needed

Respond to customer inquiries, service concerns, and operational issues

Coordinate with location management to resolve scheduling and service challenges

Assist with routing, payroll, training, and other administrative responsibilities

Monitor dispatch performance and identify opportunities to improve service and efficiency

Dispatch Supervisor Qualifications:

High school diploma or equivalent

Class B CDL

1–3 years of transit, dispatch, or related transportation experience

Previous supervisory experience strongly preferred

Strong organizational, problem-solving, and analytical skills

Ability to effectively communicate with dispatchers, operations personnel, and customers

Ability to manage multiple priorities in a fast-paced environment

Experience using two-way radios and transportation communication systems

Working knowledge of Microsoft Word and Excel

Apply today and join our team at First Student!

At First Student, we are committed to providing a safe, inclusive, and supportive workplace where employees can grow and make a difference in their communities.

First Student is an equal opportunity employer.

Language Requirement This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.