Dispatch Supervisor
Skills
About This Role
Overview
Transcorp International is a leading logistics company dedicated to providing efficient last-mile delivery solutions.
We are looking for a dynamic and experienced Route Planner to join our team and play a crucial role in optimizing our delivery operations in Dubai.
Route Planning
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Strategically plan and optimize delivery routes for drivers handling B2C shipments in Dubai.
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Utilize in-depth knowledge of Dubai's road network to ensure efficient and timely delivery of E-commerce orders.
Allocation and Coordination:
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Work closely with drivers and helpers to ensure accurate allocation of E-commerce orders based on geographical areas and delivery priorities.
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Collaborate with the team to optimize route allocations for enhanced delivery efficiency.
Order Accuracy
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Verify and ensure the accurate dispatch of all orders from the warehouse.
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Promptly address and reassign any orders with incorrect delivery assignments to prevent delays and ensure orders are not left behind in the warehouse.
Customer Engagement
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Engage proactively with the Customer Support Team and Clients to address challenges or issues faced by drivers during delivery.
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Maintain a high level of customer satisfaction by resolving delivery-related concerns in a timely and effective manner.
Order Monitoring and Tracking
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Monitor and report any issues or challenges faced by drivers during delivery.
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Track the real-time progress of drivers and provide necessary support to ensure timely and successful deliveries.
Requirements
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Minimum of 2 years of experience in last-mile delivery operations in Dubai.
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Strong knowledge of Dubai's road network and routes is essential.
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Proven experience in route planning and optimization for efficient delivery operations.
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Excellent communication and coordination skills to work closely with drivers, helpers, and other teams.
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Ability to adapt to a fast-paced and dynamic work environment.
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Attention to detail and a commitment to ensuring the accuracy of order dispatch.
*Immediate joiners are preferable*
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