Dispatch Service Crew
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About the Role
The Dispatch Service Crew ensures accurate order verification, logistics management, and workflow control in a high-volume environment, requiring strong leadership and communica.
Key Skills for This Role
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Overview
About Calo Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy.
We re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role overview The Dispatch Service Crew acts as the operational bridge between the kitchen and delivery drivers, ensuring seamless order fulfillment.
In our high-volume QSR environment, you will be responsible for meticulous order verification and maintaining a rapid speed of service to ensure every Calo customer receives their meal accurately and on time.
Relationships and working expectations Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals Works closely with the Ops + Dispatch Management, Logistics , and Quality to align on portioning accuracy, customer request or improvements in workflow Shift-based work, based in high volume environments, with mandatory personal protective equipment during all dispatch operation times
Main Responsibilities
- Order Verification & Assembly: Cross-check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled.
- Logistics & Delivery Management: Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue.
- Pace & Workflow Control: Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal.
- Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols
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