Dispatch Coordinator

Job overview

Responsibilities

• Prioritize incoming freight requests, identify urgent shipments or disruptions, and escalate issues to the appropriate team or carrier.
• Monitor shipments from pickup to delivery; confirm pickup and delivery locations and validate client and vendor details.
• Clean location records, update accessorial quotes, book orders in freight management software, and maintain TMS tracking data.
• Enter accurate pricing and notes; keep clients and vendors updated on shipment progress, delays, and delivery confirmations by phone and email.
• Validate bills of lading, airway bills, and commercial documents; onboard new clients and vendors, support Logistics Specialists, and perform data entry.

Requirements and experience

• High school diploma required; post-secondary education in logistics, supply chain, transportation, or a related field is an asset.
• Related office, customer service, administrative, or operations support experience is an asset but not required; entry-level candidates willing to learn are encouraged.
• Must be detail-oriented, organized, and able to prioritize, follow processes, enter data accurately, and track multiple shipments.
• Basic computer skills and comfort using multiple systems required; training is provided on freight management software and TMS.
• Clear professional communication by phone and email; able to follow instructions, ask questions, escalate issues, and work independently or with a team.

Pay

• Pay is $40,000–$50,000 per year.

Benefits

• Benefits include casual dress, company events, dental, disability, extended health, life and vision coverage, paid time off, and a wellness program.