Dispatch Center Supervisor

Experienced call center, dispatch, customer service or field service supervisors, operators, and representatives are invited to apply for Dispatch Center Supervisor (DC Supervisor). The Dispatch Center staff sends out investigators and identifies crews for emergency distribution system repairs. The DC Supervisor directs, organizes, assigns, supervises, schedules, trains, and evaluates dispatchers responding to incoming calls regarding system faults, security, and emergency incidents. The Dispatch Center is a fast paced continuous operations (24 hours a day and 7 days a week) work environment requiring responses to emergency dispatch requests, as well as customer calls. Daily duties will require the use of various software and database applications.

Typical duties of the DC Supervisor include:

• Supervising and operating telephone, radio-telephone, personal computer, and related equipment.

• Supervising dispatching of appropriate personnel in response to water system problems and emergencies as needed or directed.

• Scheduling the Dispatch Center Representatives and Telephone Radio Operators to ensure continuous staffing of the East Bay Municipal Utility District (EBMUD) Dispatch Center.

• Training new dispatchers to receive, respond to, and document incoming customer and field crew calls supported by CTI (Computer Telephone Integration), TTY, and in the specific procedures related to the operation of other telephone, radio-telephone, personal computer, and related equipment.

• Training on the proper utilization of various telephone/radio equipment to dispatch field forces as requested, including responding to customer or field personnel security incident calls.

• Assigning work, monitoring, reviewing, and evaluating the performance of staff engaged in prioritizing and processing incoming dispatch order requests.

• Developing and maintaining current information regarding policies, procedures and special notices.

• Provide support to the Emergency Operations Team and Business Continuity Program during emergencies.

The ideal candidate for the Dispatch Center Supervisor position is a highly motivated, dependable, and team-oriented leader capable of supervising a seven-member team responsible for providing continuous 24-hour-a-day, seven-day-a-week Dispatch Center operations, including weekends and holidays. The candidate must demonstrate strong leadership, communication, organizational, and problem-solving skills; be willing and able to perform Dispatch Center Representative duties as needed to support staffing and operational requirements; and lead by example in maintaining high standards of service, professionalism, and accountability. The successful candidate will support District initiatives, foster a positive and collaborative work environment, and consistently follow and implement District policies, procedures, and operational standards while ensuring effective and uninterrupted Dispatch Center operations

Flexible/hybrid work from home schedule may be available for some positions in this job classification.

The salary range is $10,503 per month increasing to $11,028, $11,597, and $12,158 after 6, 18, and 30 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

1. Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m., Friday, October 15, 2026. Only application materials submitted online during the filing period will be accepted.

2. Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

3. All qualified applications and supplemental responses will be competitively evaluated, with those candidates receiving a passing score to be invited to a panel interview tentatively scheduled for mid November.

4. Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.

5. The probation period for this position is 12 months. For those holding civil service status the probation period is 6 months.

6. All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as “see application” or “see resume” instead of addressing the questions directly, your application may not be considered.

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