Dispatch Assistant

Role Overview

Dispatch and Logistics

• Plan and schedule daily deliveries.
• Ensure timely dispatch of goods to customers in Abu Dhabi.
• Coordinate between sales, accounts, and production teams.
• Achieve assigned dispatch targets.
• Optimize heavy vehicle driver utilization.
• Track vehicles during customer complaints or delays and ensure on-time deliveries.
• Perform logistics functions that support timely and cost-effective deliveries.

Documentation

• Prepare delivery orders, gate passes, vehicle passes, and free-zone gate passes.
• Prepare monthly customer invoices.
• Record accurate dispatch data in Oracle and Excel.
• Send accurate daily dispatch reports to management.
• Maintain dispatch records and purchase orders.

Planning and Cost Control

• Plan delivery schedules around road timings and restrictions.
• Allocate driver trips according to priority and customer geography.
• Ensure drivers have documents needed to access specialized, free-zone, military, and government facilities.
• Allocate suitable vehicles to optimize dispatch utilization.

Customer Coordination

• Provide service that reflects customer requirements.
• Follow up daily with existing customers regarding orders.
• Coordinate with customer offices and sites for timely delivery.
• Resolve delivery issues and hurdles as required.
• Attend customer complaints and report them to management.
• Coordinate with departments to support timely delivery.

Other Tasks

• Conduct quarterly physical stock verification with Accounts and Stores.
• Update management on issues that do not align with company policy or good practice.

Qualifications and Experience

• Bachelor’s degree in any discipline.
• 2–3 years of experience in dispatch or logistics within a manufacturing company.
• Good communication and interpersonal skills.
• Knowledge of organization, records management, and coordination principles and practices.
• Good logistics and planning skills.
• Ability to work independently or as part of a team.
• Ability to follow oral and written instructions.
• Computer literacy with advanced knowledge of Oracle and Microsoft Office.

Compensation

• Pay is AED 2,500 to AED 3,000 per month.

Work Location

• Work location is in person.