Disconnect Resolution Specialist
Role Overview
Disconnect Resolution Specialist research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.
Full Job Posting
Location(s)
- Logan, UT, USA
Overview
Disconnect Resolution Specialist research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.
Responsibilities
- Coordinate with utility providers, collection agencies and team members to research disconnected accounts
- Scan disconnect notices and link them to the appropriate account in the Conservice database
- Prioritize urgent disconnect notices and resolve them quickly
- Make payments to restore utility services
- Medium phone usage-up to 30-50% of work day making outbound calls to providers.
Qualifications
- Attention to detail
- Self motivated to find the “why” behind the problem and resolve the issue
- Able to effectively manage time and prioritize workload
- Clear and professional written and verbal communication
- Able to develop collaborative relationships with team members
- Self-motivated to produce quality work
Education & Experience
High school diploma or equivalent
About Conservice LLC
Utility management and billing company serving property owners and managers with software, payment, procurement, and analytics services.
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