DISCO Desk Analyst- India

Technical Troubleshooting: Utilizes technical skills to diagnose and troubleshoot issues with data files, client's browser and internet connection, network problems, and web-based application. Gathers log files from both client and DISCO backend systems for detailed analysis. Collaborate with engineering, project managers, and other DISCO teams to resolve technical problems and/or client concerns.

Client Communication: Analyzes client's needs, fully comprehends their requirements, and determines the appropriate course of action. Provides professional, quality service via phone, chat and email support while effectively de-escalating challenging client interactions. Works directly with customers to advise them on how to best leverage DISCO in their daily activities.

Ticket Management: Proactively monitors open tickets, provides updates to customers on a timely basis, and utilizes ticketing systems to triage issues to Engineering and other teams within DISCO.

Product Enhancement: Proactively contributes to improvements in documentation and the product, helping to define business and technical requirements for enhancing departme operations.

Service Delivery: Displays professionalism, quality service, and a "can do" attitude in all interactions with internal members of DISCO as well as external clients and vendors, both in written and verbal communication.

1+ years experience with any of the following; Salesforce, Jira, Asana, Talkdesk

1+ years experience troubleshooting SaaS based products

1+ years experience creating technical documentation

1+ years prior litigation support or consulting experience

Open, inclusive, and fun environment

Benefits, including medical and dental insurance

Competitive salary plus discretionary bonus

Opportunity to be a part of a startup that is revolutionizing the legal industry

Growth opportunities throughout the company

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.