DIRECTOR - STRATEGIC SOLUTIONS & PERFORMANCE

Job Summary

Key Responsibilities

• Develop benchmark-informed solutions for new business, renewals, expansions, transitions, and strategic client opportunities.
• Analyze labor, productivity, service levels, operating costs, scope, pricing, and performance data to identify uplift opportunities.
• Build financial models and scenarios that quantify the impact of staffing models, service design, technology, capital, process changes, and commercial terms.
• Partner with operations, finance, sales and growth, solutions, procurement, EHS, and subject matter experts to shape winning and executable solutions.
• Translate data center operating requirements into practical service models, including critical environments, technical infrastructure, maintenance, staffing, coverage, safety, and continuity considerations.
• Create clear executive-ready recommendations that distinguish assumptions, benchmarks, risks, investment requirements, and expected returns.
• Evaluate commercial and operational risks, including contract assumptions, escalation exposure, service level commitments, mobilization, contingencies, and client data dependencies.
• Establish reusable benchmarking frameworks, libraries, assumptions, and solution playbooks for Support Services and data center pursuits.
• Challenge legacy assumptions and identify where Compass Group can differentiate through operating discipline, talent strategy, technology, or service innovation.
• Support negotiations and transition planning by ensuring that proposed value is operationally credible and measurable.
• Lead operational validation and implementation handoff, establishing accountable owners, milestones, benefit targets, and measurement methods before launch.
• Create a benefits-realization framework with baselines, reporting cadence, ownership, corrective actions, and escalation procedures.
• Track realized uplifts after implementation and use results to improve future models, proposals, and account strategies.
• Develop benchmark-informed solutions for new business, renewals, expansions, transitions, and strategic
• client opportunities.
• Analyze labor, productivity, service levels, operating costs, scope, pricing, and performance data to identify
• uplift opportunities.
• Build financial models and scenarios that quantify the impact of staffing models, service design,
• technology, capital, process changes, and commercial terms.
• Partner with operations, finance, sales and growth, solutions, procurement, EHS, and subject matter
• experts to shape winning and executable solutions.
• Translate data center operating requirements into practical service models, including critical environments,
• technical infrastructure, maintenance, staffing, coverage, safety, and continuity considerations.
• Create clear executive-ready recommendations that distinguish assumptions, benchmarks, risks,
• investment requirements, and expected returns.
• Evaluate commercial and operational risks, including contract assumptions, escalation exposure, service
• level commitments, mobilization, contingencies, and client data dependencies.
• Establish reusable benchmarking frameworks, libraries, assumptions, and solution playbooks for Support
• Services and data center pursuits.
• Challenge legacy assumptions and identify where Compass Group can differentiate through operating
• discipline, talent strategy, technology, or service innovation.
• Support negotiations and transition planning by ensuring that proposed value is operationally credible and
• measurable.
• Lead operational validation and implementation handoff, establishing accountable owners, milestones,
• benefit targets, and measurement methods before launch.
• Create a benefits-realization framework with baselines, reporting cadence, ownership, corrective actions,
• and escalation procedures.
• Track realized uplifts after implementation and use results to improve future models, proposals, and
• account strategies.

Required Qualifications

• Bachelor’s degree in business, finance, operations, engineering, economics, or a related field; advanced degree preferred.
• Seven or more years of experience in solutions, commercial strategy, pricing, benchmarking, consulting, finance, operations transformation, or related work.
• Strong financial modeling skills, including scenario analysis, cost-to-serve, margin, productivity, and return on-investment analysis.
• Experience translating operational data into client-facing recommendations and executable operating models.
• Knowledge of facilities management, technical services, data centers, foodservice, outsourcing, construction, or another asset-intensive operating environment preferred.
• Ability to evaluate labor models, service scope, performance metrics, and market intelligence with sound business judgment.
• Strong executive communication, presentation, negotiation, and stakeholder influence skills.
• Advanced proficiency with Excel and PowerPoint; experience with business intelligence, workforce analytics, or talent intelligence tools preferred.
• Willingness to travel periodically to client sites, operating locations, and data center markets.
• What Success Looks Like
• Recommendations improve both competitiveness and operational credibility.
• Uplift opportunities are quantified before they are presented and tracked after implementation.
• Leaders can clearly explain the assumptions, investment, risk, and expected value behind a solution.
• Benchmarking becomes a repeatable capability rather than a one-time analysis.
• The role helps Support Services win, retain, and grow business while protecting execution quality and financial performance.
• Working Relationships This role partners closely with Support Services leadership, operations, finance, solutions and growth, human resources, data center stakeholders, and the broader Compass Group talent organization. The role requires strong executive presence, practical judgment, and the ability to move between strategy and execution.
• Compass Group North America Compass Group North America is a leading foodservice and support services organization. This role sits within the Support Services Hub and contributes to the growth, consistency, and operational maturity of the business across Crothall, ESFM, SSC, managed services, and emerging data center opportunities.
• Apply to Compass Group today!
• Click here to Learn More about the Compass Story
• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
• Compass Corporate maintains a drug-free workplace.
• Applications are accepted on an ongoing basis.
• Associates at Corporate are offered many fantastic benefits.
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
• https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
• Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
• Bachelor’s degree in business, finance, operations, engineering, economics, or a related field; advanced
• Seven or more years of experience in solutions, commercial strategy, pricing, benchmarking, consulting,
• finance, operations transformation, or related work.
• Strong financial modeling skills, including scenario analysis, cost-to-serve, margin, productivity, and return
• on-investment analysis.
• Experience translating operational data into client-facing recommendations and executable operating
• models.
• Knowledge of facilities management, technical services, data centers, foodservice, outsourcing,
• Ability to evaluate labor models, service scope, performance metrics, and market intelligence with sound
• business judgment.
• Advanced proficiency with Excel and PowerPoint; experience with business intelligence, workforce
• The role helps Support Services win, retain, and grow business while protecting execution quality and
• financial performance.
• Working Relationships
• This role partners closely with Support Services leadership, operations, finance, solutions and growth, human
• resources, data center stakeholders, and the broader Compass Group talent organization. The role requires
• strong executive presence, practical judgment, and the ability to move between strategy and execution.
• Compass Group North America
• Compass Group North America is a leading foodservice and support services organization. This role sits within
• the Support Services Hub and contributes to the growth, consistency, and operational maturity of the business
• across Crothall, ESFM, SSC, managed services, and emerging data center opportunities.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Preferred Qualifications

• degree preferred.
• construction, or another asset-intensive operating environment preferred.
• analytics, or talent intelligence tools preferred.