Director, Specialist Sales - SME

Our Purpose

About Mastercard

About The Role

Key Responsibilities

• Own and execute a revenue-driven SME sales and activation strategy focused on emerging SME payment flows and partner-led distribution models.
• Drive activation, card issuance, usage growth, and revenue realization across SME programs in the UAE.
• Identify, prioritize, and convert high-potential opportunities across banks, fintechs, marketplaces, telcos, trade, logistics, and embedded ecosystem partners.
• Expand SME distribution through strategic partnerships, channel partners, and embedded payment flows.
• Build and manage a structured, data-driven activation pipeline focused on commercial impact and strategic relevance.
• Translate unmet SME needs into scalable, activation-ready commercial solutions.
• Collaborate with Account Management, Business Development, and Product teams to develop business cases, go-to-market strategies, and solution design.
• Ensure successful execution of partnerships from deal stage through activation, onboarding, and scale.
• Monitor industry trends, competitive dynamics, and regulatory developments to identify growth opportunities.
• Represent Mastercard in UAE industry forums, client engagements, and ecosystem partnerships.
• Partner with Customer Solutions Center and Product teams to support solution implementation and post-launch optimization.
• Develop activation playbooks, sales materials, workshops, and structured narratives to support SME commercialization.
• Ensure consistent SME messaging, execution discipline, and performance tracking across all programs.
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All About You

• Proven experience in sales, business development, or partnerships with strong delivery of revenue growth and pipeline management.
• Strong track record of achievement in sales roles, including lead generation, deal negotiation, activation, and revenue delivery.
• Experience engaging both commercial and technical stakeholders to drive solution development and adoption.
• Deep understanding of payments, financial services, and digital distribution models, including industry trends and competitive dynamics.
• Strong relationship management, influencing, collaboration, and communication skills across senior stakeholders.
• Ability to operate independently, manage multiple priorities, and deliver in fast-paced, matrixed global environments.
• Self-starter with strong execution discipline and ability to work with minimal guidance.
• Strong analytical thinking with ability to structure business cases, narratives, and executive presentations.
• Ability to work effectively in high-growth, complex, and evolving environments.
• Bachelor’s degree or equivalent required.
• Experience in SME banking, SME payments, fintech, or consulting is highly desirable.

Corporate Security Responsibility

• All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.