Director Spa and Salon Spa Operations

Overview

• About the Position:
• Wynn Al Marjan Island is seeking a Director Spa and Salon to provide strategic and operational leadership across spa and key hotel operations.
• This role is responsible for delivering exceptional, Forbes Five-Star level experiences by seamlessly integrating luxury wellness, guest services, and hotel operations while upholding Wynn s service philosophy and brand standards.
• The primary duties and responsibilities of this role are:
• Champion consistent delivery of Forbes Five-Star service standards across all guest touchpoints.
• Partner closely with Revenue Management and Reservations to optimize room inventory, forecasting, and rate strategies while supporting overall commercial objectives.
• Oversee the full scope of spa operations, including treatment rooms, wellness programming, guest scheduling, and service flow optimization.
• Develop, implement, and continuously refine spa and hotel service standards and protocols aligned with Wynn s luxury wellness ethos.
• Collaborate with Food & Beverage and Fitness teams to curate integrated, holistic wellness and lifestyle experiences for guests.
• Lead the recruitment, onboarding, training, and ongoing development of spa and hotel leadership teams, fostering a culture of excellence, accountability, and engagement.
• Implement performance management frameworks, succession planning, and recognition programs to support talent retention and service consistency.
• Ensure all team members are trained and certified in luxury service delivery, wellness standards, and brand expectations.
• Leverage CRM and PMS platforms to anticipate guest preferences, personalize experiences, and strengthen guest loyalty.
• Manage guest escalations with discretion, empathy, and professionalism, ensuring timely resolution and service recovery.
• Coordinate closely with VIP Services, Butler, and Enclave teams to deliver elevated, high-touch journeys for premium and repeat guests.
• Monitor operational KPIs, guest satisfaction scores, and feedback channels to identify improvement opportunities and drive continuous enhancement.
• Ensure full compliance with health, safety, hygiene, and regulatory requirements across all hotel and spa functions.
• Lead internal audits, quality assurance reviews, and brand standard assessments to maintain operational excellence.