Director – Software Publisher Services – Europe
Role Overview
Director owning a portfolio of client accounts in the Software Publishers Services line of business.
Senior commercial role accountable for client revenue, growth, and quality outcomes.
Focuses on account growth, new business, strategic client relationships, and quality rather than delivery management.
The role includes shaping evolving advisory-led services for software publishers.
Key Skills for This Role
Full Job Posting
Opportunity
Director owning a portfolio of client accounts in the Software Publishers Services line of business.
Senior commercial role accountable for client revenue, growth, and quality outcomes.
Focuses on account growth, new business, strategic client relationships, and quality rather than delivery management.
The role includes shaping evolving advisory-led services for software publishers.
About Connor Consulting
Connor Consulting Partners, LLC provides software license compliance and advisory services to a global client base.
The firm has delivery management infrastructure, quality frameworks, escalation pathways, and operations support.
Commercial Ownership
- Own client commitments on timelines, fees, and scope across the portfolio.
- Grow accounts and revenue from existing contracts; identify and convert upsell and cross-sell opportunities.
- Pursue new client acquisition through professional networks and market presence.
- Consult delivery management on capacity before commitments and own delivery risk.
Client Relationships and Quality
- Maintain periodic senior-level client touchpoints and serve as the firm's senior client representative.
- Build strategic relationships while Account Managers handle day-to-day execution.
- Remain accountable for client-experienced quality and hold delivery teams accountable for deliverables.
- Set standards for resolving quality issues and reinforce delivery standards within accounts.
Strategic Services Development
- Help shape new services and how software publishers engage with their customers.
- Support a shift from audit enforcement toward customer engagement, customer success, and advisory-led relationships.
Candidate Profile
- Commercially minded leader able to focus on client outcomes and commercial growth.
- Able to step back from operational detail while trusting delivery systems and retaining accountability for results.
- Confident building and maintaining senior client relationships.
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