Director, Software Engineering Management
Role Overview
Join a small founding engineering team building a new product from the ground up.
The Director will help shape the engineering organization, including team structure, technical standards, and culture.
The team combines early-stage ownership and speed with ServiceNow's resources and distribution.
Key Skills for This Role
Full Job Posting
Role and team
Join a small founding engineering team building a new product from the ground up.
The Director will help shape the engineering organization, including team structure, technical standards, and culture.
The team combines early-stage ownership and speed with ServiceNow's resources and distribution.
Responsibilities
- Collaborate with Product, Design, Security, Operations, Sales, and Customer Success on roadmaps, release readiness, compliance, and customer feedback.
- Own technical strategy and delivery; set architectural direction and maintain quality and reliability.
- Hire, coach, and develop engineers, technical leads, and managers, building inclusive teams with clear career paths.
- Identify AI-native product opportunities in agentic patterns, data use, and autonomous workflows, and turn recommendations into executable work.
- Establish architecture patterns, engineering standards, and operating rhythms; document tradeoffs and implementation guidance.
- Share learning across the organization and accelerate adoption of effective engineering patterns.
Qualifications
- 15+ years of related engineering experience, including 7+ years leading and managing engineering teams for a product at scale.
- Significant experience building 0-to-1 startup products, taking them to market, and rapidly scaling users through product-led growth and experiments.
- Strong experience with large-scale distributed systems, enterprise or workflow platforms, data-intensive products, integration frameworks, or cloud-scale infrastructure.
- Deep system-design knowledge covering scale, reliability, observability, fault tolerance, data quality, security, and production readiness.
- Ability to set technical direction, influence architecture, and translate ambiguous strategy into executable plans.
- Experience building high-performance teams of senior engineers while supporting wellbeing and aligning cross-functional partners.
- Strong judgment balancing architecture, execution, customer impact, engineering velocity, and business priorities.
- Strong experience with AI-powered products, AI-assisted workflows, and extensive AI use in the software development lifecycle.
Compensation
- The stated base-pay range for positions in this location is $100,000–$200,000, plus equity when applicable, variable or incentive compensation, and benefits.
- Compensation varies based on factors including qualifications, skills, competencies, and work location.
About ServiceNow
ServiceNow describes its platform as bringing together AI, data, and workflows to help organizations work more effectively.
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