Director, Sales & Customer Care Training

Company

Requirements

• Degree in life sciences or equivalent relevant scientific experience.
• Significant commercial experience within life sciences, diagnostics or biotechnology, with experience across sales, marketing, technical, field-based or training functions.
• Demonstrated experience leading global capability, transformation, commercial enablement or launch-readiness programs within a matrixed organization.
• Proven ability to translate complex scientific and technical information into clear, effective commercial training.
• Experience developing competency frameworks, certification programs and measurable learning initiatives.
• Experience leading and developing experienced training professionals while managing priorities, resources, budgets and external partners.
• Strong strategic and commercial judgement, with the ability to connect training investment to business outcomes.
• Experience operating within a highly matrixed, global organization and influencing across functions and seniority levels.
• Excellent interpersonal, communication and stakeholder management skills.
• Strong organizational skills and the ability to balance multiple priorities in a fast-paced and evolving environment.
• Confidence communicating with and influencing senior stakeholders.
• Ability to operate effectively through ambiguity and change.