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Director, Program Management

The Salvation Army
Toronto, CAN
Full-time
Director
Onsite
$135,102.26 to $168,877.83,
Discovered 1 weeks ago
Technical program managementEnterprise systems designSoftware development processesEnterprise systems implementationWorkdaySalesforce

Full Job Posting

About The Salvation Army

The Salvation Army serves people in need across Canada and Bermuda, supporting needs including food, clothing, shelter, unemployment, addiction, and family challenges.

Its mission is to share the love of Jesus Christ, meet human needs, and be a transforming influence in communities.

Role overview

The Director, Program Management is a hands-on leader who leads program and project managers delivering the technology roadmap and high-priority transformation initiatives.

The role supports integration, availability, scalability, and adoption of IT solutions.

Key accountabilities

  • Align the technical roadmap with strategic objectives and coordinate multiple IT workstreams and dependencies.
  • Identify technical risks, surface blockers, drive resolutions, and keep leadership informed.
  • Build performance, progress, and outcomes reporting through dashboards and executive briefings.
  • Design and implement an agile, scalable project management framework.
  • Coach and mentor program and project managers, encouraging ownership and high-quality delivery.
  • Connect IT, product, operations, and business units, translating technical plans into strategic conversations.

Experience and qualifications

  • 7–10 years leading IT program or project managers in a highly technical, matrixed environment.
  • Strong technical background in enterprise systems design and software development processes.
  • Experience leading complex implementations of enterprise systems, such as Workday, Salesforce, ServiceNow, or Snowflake.
  • Experience managing complex software projects, cross-functional teams, and dependencies across concurrent projects.
  • Strong communication and collaboration with stakeholders at all levels, including C-suite executives.
  • Proven change management experience, including building interdepartmental relationships and influencing engagement and expectations.
  • Experience developing and implementing project management methodologies and tools in a complex organization.
  • Ability to make data-driven decisions and use project management, workflow, and analytics tools.

Compensation

  • The target hiring range is $135,102.26 to $168,877.83, with a maximum of $202,653.39.
  • Placement in the range depends on market conditions, internal equity, and relevant candidate experience, skills, and qualifications.

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