Director, Program Customer Management

Role overview

Customer solutions and governance

• Authorize release of aircraft-specific configuration profiles required to initiate pre-production and production activities in accordance with customer specifications.
• Coordinate technical feasibility, cost, schedule, risk, and implementation assessments.
• Develop pricing, margin, and proposal recommendations with Finance and Program teams.
• Establish request prioritization, approval, escalation, and tracking governance with clear accountabilities and decision rights.
• Monitor responsiveness, quality, profitability, request volume, and conversion rates through KPIs.
• Communicate request status, risks, trade-offs, issues, and customer commitments to Sales and senior leaders.

Leadership and improvement

• Mobilize Engineering, Manufacturing Engineering, Supply Chain, Finance, Product Planning, and Operations to deliver integrated solutions.
• Lead continuous improvement and digital transformation of request management processes.
• Develop the team through objectives, talent development, succession planning, and ongoing expertise development.
• Represent the function in governance forums and executive reviews, providing recommendations on priorities and strategic direction.

Qualifications

• University degree in Engineering, Business Administration, or a related field, or equivalent education and professional experience.
• More than 15 years of aerospace industry experience; aerospace innovation experience is an asset.
• Ability to identify, develop, and execute projects with minimal supervision.
• Collaborative leadership and ability to build networks and support across functions.
• Proven ability to establish strategic relationships and drive business process improvements.
• Solid understanding of configuration management and change management in manufacturing.
• Excellent analytical, written, and verbal communication skills.
• Fluency in English and French.

Work arrangement

• Bombardier promotes flexible and hybrid work policies when applicable.

Benefits

• The posting lists insurance plans, a retirement savings plan, an Employee Assistance Program, and a Tele Health Program.
• The posting describes a competitive base salary.