Director Product Management
Role Overview
Set the strategic vision for a product portfolio and lead teams delivering measurable business outcomes.
The India-based role focuses on service-centre product capabilities, AI adoption, execution rigor, investment priorities, and operational efficiency.
Provide leadership across Product, Technology, Data, Design, and Operations teams globally and locally.
Serve as functional site leader for the product team, reporting to the US product leader.
Key Skills for This Role
Full Job Posting
About Target and TES
Target Enterprise Services delivers operational excellence and enterprise transformation through service operations, procurement, finance, product, analytics, automation, and AI.
TES partners across the enterprise to simplify processes, improve experiences, reduce friction, and create scalable capabilities and business value.
Product teams deliver business outcomes through technology, data science, and analytics products that are easy to use, maintain, and rely on.
Role overview
Set the strategic vision for a product portfolio and lead teams delivering measurable business outcomes.
The India-based role focuses on service-centre product capabilities, AI adoption, execution rigor, investment priorities, and operational efficiency.
Provide leadership across Product, Technology, Data, Design, and Operations teams globally and locally.
Serve as functional site leader for the product team, reporting to the US product leader.
Product leadership and delivery
- Establish short- and long-term product goals, define quarterly OKRs, prioritize investments, and manage product budgets and financials.
- Drive day-to-day product excellence and velocity across cross-functional teams.
- Align global product strategy with local execution and enable faster decision-making.
- Elevate product thinking, maturity, innovation, and data-driven decision-making.
- Build, coach, and mentor Product Managers and foster progress, transparency, accountability, and efficiency.
- Partner with senior leaders and peers to resolve execution barriers and guide complex work across teams and specialties.
Discovery and business outcomes
- Lead product discovery with stakeholders and validate hypotheses and concepts with customers before committing engineering capacity.
- Use data and analytics to assess market context, inform decisions, evaluate product health and effectiveness, understand P&L impact, and recommend actions.
- Transform servicing data into actionable enterprise insights, accelerate digital adoption, reduce customer-journey friction, and create scalable, reusable platforms.
Experience and education
- Four-year degree or equivalent experience.
- 10+ years of product management experience, including experience leading product teams.
- Product management experience in retail, consumer, or servicing environments is preferred.
Product leadership qualifications
- Demonstrated experience leading product-driven business transformation.
- Experience managing product portfolios, investment priorities, budgets, financials, and business outcomes.
- Strong understanding of technology, data, analytics, and digital product development.
- Proven ability to influence senior leaders and align stakeholders across complex, cross-functional organizations.
- Expertise establishing product vision, outcome-based roadmaps, OKRs, and success measures.
- Demonstrated ability to build, coach, and lead high-performing product teams.
- Expertise in agile product practices, including iterative development, discovery, experimentation, and backlog management.
Product and technology context
- Develop or apply understanding of servicing platforms and systems, including data flows, transaction sequences, relevant technologies, and design principles.
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