Director, Product (KYB)

Position summary

Product strategy and execution

• Defines and executes the portfolio vision, strategy, and multi-year roadmap; aligns plans with company objectives and market opportunities.
• Partners with executive leadership on strategic priorities, investments, and portfolio planning; assesses trends, regulation, customer needs, and competition.
• Evaluates build, buy, and partner opportunities and leads initiatives from concept through launch and ongoing optimization.
• Coordinates delivery across Engineering, Design, Data Science, Compliance, Partnerships, Product Marketing, Sales, and Customer Success.
• Uses data-informed prioritization and tracks product health, business KPIs, adoption, satisfaction, and financial performance.

Customer, AI, and organizational leadership

• Builds relationships with customers, partners, analysts, and industry leaders; turns insights into investments that support adoption, retention, and revenue.
• Represents the product externally through customer meetings, executive briefings, conferences, media, and industry events.
• Identifies opportunities to embed AI, machine learning, and automation into KYB workflows, customer experiences, and risk decisioning.
• Promotes scalable, explainable, compliant AI practices and uses AI tools to improve discovery, research, planning, documentation, and productivity.
• Builds and develops Product Managers; establishes product practices, operating rhythms, budgets, resource plans, and cross-functional alignment.
• Partners with Product Marketing, Sales, and Customer Success on launches, commercial enablement, positioning, and customer presentations.

Experience and qualifications

• Requires 15+ years in software, technology, or product organizations, including 10+ years in Product Management with increasing leadership responsibility.
• Requires experience leading and scaling product organizations and developing high-performing Product Managers.
• Requires success defining product vision and delivering enterprise SaaS products from strategy through execution and commercialization.
• Requires deep experience in one or more of Identity, KYB, Digital Identity, FinTech, Fraud Prevention, Payments, Risk, or RegTech.
• Requires cross-functional leadership, strategic product judgment, analytical skills, customer and market insight, and executive communication.
• Requires AI, machine learning, and modern data technology understanding, including experience incorporating AI capabilities into enterprise software and using AI tools in product work.
• Familiarity with responsible AI, model governance, explainability, and ethical AI in regulated industries is listed.

Work arrangement

• The role is remote across Canada or the United States.

Benefits and culture

• Full-time, permanent employees receive benefits that may include health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education and training stipend.
• The company describes a hybrid office model for hub-based staff, wellness programs, employee resource groups, and flexible workspaces; the position itself is stated to be remote.