Director, Process Excellence

Role overview

Primary responsibilities

• Assess maturity of Wave 1 and Wave 2 processes in Finance, HR Services, Procurement, IT, and Europe SGA; establish productivity baselines.
• Design standardized future-state processes, eliminate non-value-added steps, remove unjustified business-unit variants, and consolidate duplicates before migration.
• Own the Simplification Scorecard and enforce a migration-readiness checklist and sign-off gate.
• Require L3+ mapping, completed SOPs, defined RACI, established baselines, flagged automation, and a ready knowledge-transfer package for migration.
• Deliver measured quick wins and lead kaizen and value-stream-mapping events for complex processes.
• Own future-state GBS process architecture for an 18–24 month GCC-plus-AI maturity horizon.
• Design the dual-hub model across India, Mexico, the retained U.S. team, and business-unit-embedded roles.
• Support the Global Process Owner function and establish performance reviews, standardization governance, exception management, and a continuous-improvement pipeline.
• Lead and develop global Process Excellence Analysts across multiple regions and functions.
• Champion continuous improvement through Lean, Six Sigma, process mining, automation, and data-driven methods.
• Coach analysts and business stakeholders on improvement methods, change management, root-cause analysis, and problem-solving.

Education and experience

• Bachelor’s degree in Business, Operations, or a related field, or equivalent years of experience.
• 8–12 years in process improvement, operational excellence, or GBS/shared-services transformation, including at least 5 years in leadership.
• Lean Six Sigma Black Belt preferred; proven quantified productivity improvement track record.
• Experience with L3–L4+ process mapping, variant analysis, and multi-business-unit standardization.
• Track record in GCC or shared-services migration using simplify-before-migrate methodology.
• Experience leading end-to-end process redesign across Finance, HR, or Procurement.

Knowledge, skills, and abilities

• Strong analytical, problem-solving, project-management, communication, and stakeholder-management skills.
• Experience with process-mining tools; Celonis is preferred.
• Prior GCC setup experience in India or Mexico.
• Familiarity with GPO governance design and operating-model frameworks.
• Experience designing automation-ready processes with RPA/AI requirements at the design level.
• CPG, retail, or commercial-services background is preferred.

Compensation

• Salary range is USD 143,800–179,800 per year.