oracle
Director Performance Management Program
Hertz
Atlanta, USA
Full-time
Director · 10+ years experience
Onsite
Discovered 2 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
What You'll Do
- Own the performance management system and roadmap
- Set the vision, operating model, roadmap, and delivery priorities for the franchise performance management program.
- Build the initial system and continuously refine it as data, technology, franchisee needs, and the broader platform evolves.
- Define the scorecard, KPIs, and measurement architecture
- Identify the small set of metrics that matter most for franchisee, customer, operational, financial, and brand performance.
- Define metric definitions, data sources, collection cadence, thresholds, grading bands, weighting, aggregation rules, and controls so the system is simple, fair and actionable.
- Build reporting, dashboards, scoring, and benchmarking
- Own the design and operating requirements for franchisee and location level dashboards, performance thresholds, reporting packs, and automated or semi-automated data flows.
- Aggregate scores across locations, brands, markets, and franchisees; produce rankings and peer benchmarks; and create a reliable single source of truth for leadership and Franchisee Business Partner teams.
- Design and manage rewards, consequences, and enforcement
- Own the rewards, recognition, coaching, corrective-action, and other consequence mechanisms linked to performance.
- Ensure the system rewards the right behaviors, motivates improvement, supports struggling franchisees, and provides a clear, consistent escalation path.
- Govern franchisee scoring and performance decisions
- Run the process for scoring franchisees, approving or calibrating grades, aggregating results, ranking operators, and communicating outcomes.
- Establish governance for exceptions, disputes, data corrections, and quality checks; maintain auditability; and ensure scoring is applied consistently across markets and franchisee types.
- Design the business-review and coaching toolkit
- Define the monthly check-in, quarterly business review, and annual joint-planning cadence, including agendas, pre-reads, scorecard views, business-plan templates, profitability & opportunity analyses, action plans, and follow-up routines.
- Make the materials turnkey enough for Franchisee Business Partners to use in structured, high-value conversations with franchisees.
- Translate performance insights into action and best practices
- Analyze performance patterns, root causes, market differences, and leading indicators to identify what is driving results.
- Convert insights into practical coaching guidance, playbooks, interventions, and best-practice examples so strong practices can spread across the network.
- Lead adoption, training, and continuous improvement
- Train and enable stakeholders on the system, business-review routines, dashboards, scoring, and escalation processes.
- Establish feedback loops with franchisee councils and users, monitor adoption and impact, improve data quality and usability, and keep the system aligned to profitable growth, guest experience, and franchisee trust.
- What We're Looking For:
- 10+ years of experience in franchise or multi-site operations and/or strong performance management, business intelligence, business coaching experience; MBA preferred but not required
- Proven ability to design performance scorecards and KPI systems, including metric selection, definitions, thresholds, grading bands, weighting, aggregation, and governance
- Strong data and analytics judgment, with experience assessing data quality, building reporting standards, interpreting trends, and translating analysis into insights and business actions
- Experience designing dashboards, management reports, benchmarking, rankings, or other tools that make performance visible to operators, field teams, and senior leaders
- Understanding of how a car-rental location and franchise system operate preferred, including customer experience, fleet and vehicle readiness, revenue, utilization, labor, profitability, brand standards, and field execution; direct airport and off-airport experience is a strong plus
- Demonstrated ability to create business-review materials, coaching playbooks, action-plan templates, and repeatable routines that help field teams have more effective performance and profitability conversations
- Experience developing and operating rewards, recognition, consequences, escalation ladders, or incentive systems that are credible, transparent, consistently applied, and aligned to the behaviors and outcomes the business needs
- Strong cross-functional leadership and influence without direct authority; able to align Franchise Growth, Operations, Data & Analytics, Technology, Finance, Audit, global teams, and franchisee representatives around one system
- Executive presence, structured problem-solving, and excellent communication skills, including the ability to explain scoring, rankings, trade-offs, and required actions clearly to senior leaders and franchisees
- Ownership mindset and comfort working in an evolving transformation environment, with the judgment to balance analytical rigor, operational practicality, franchisee trust, and the need for consistent accountability
- What’s In It For You:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Qualifications
- Proven ability to design performance scorecards and KPI systems, including metric selection, definitions, thresholds, grading bands, weighting, aggregation, and governance
- Strong data and analytics judgment, with experience assessing data quality, building reporting standards, interpreting trends, and translating analysis into insights and business actions
- Experience designing dashboards, management reports, benchmarking, rankings, or other tools that make performance visible to operators, field teams, and senior leaders
- Demonstrated ability to create business-review materials, coaching playbooks, action-plan templates, and repeatable routines that help field teams have more effective performance and profitability conversations
- Experience developing and operating rewards, recognition, consequences, escalation ladders, or incentive systems that are credible, transparent, consistently applied, and aligned to the behaviors and outcomes the business needs
- Strong cross-functional leadership and influence without direct authority; able to align Franchise Growth, Operations, Data & Analytics, Technology, Finance, Audit, global teams, and franchisee representatives around one system
- Executive presence, structured problem-solving, and excellent communication skills, including the ability to explain scoring, rankings, trade-offs, and required actions clearly to senior leaders and franchisees
- Ownership mindset and comfort working in an evolving transformation environment, with the judgment to balance analytical rigor, operational practicality, franchisee trust, and the need for consistent accountability
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Preferred Qualifications
- 10+ years of experience in franchise or multi-site operations and/or strong performance management, business intelligence, business coaching experience; MBA preferred but not required
- Understanding of how a car-rental location and franchise system operate preferred, including customer experience, fleet and vehicle readiness, revenue, utilization, labor, profitability, brand standards, and field execution; direct airport and off-airport experience is a strong plus
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