Director of Technical Operations

We have follow-the-sun coverage on weekdays. Weekend on-call is limited and centered on planned upgrades and genuine emergencies; you'll share in it alongside your team. We'd rather tell you this now than have you discover it in week three.

Requirements

7+ years in infrastructure, SRE, or IT operations with steadily growing responsibility, including at least two years leading engineers

Deep hands-on, recent (last 18-24 months) AWS experience - not just oversight of someone else's AWS

Infrastructure as code in production (Terraform, CloudFormation, CDK, or similar)

Containers and orchestration (EKS, ECS, Docker, Kubernetes)

CI/CD pipelines you've built or substantially rebuilt, not merely inherited

Observability and incident response: instrumentation, alerting, on-call practice, postmortems

Experience in an organization with an active customer base and a support function — you've felt the pressure of a customer-facing outage

Working knowledge of GDPR obligations as they affect infrastructure and data handling

Clear communication with non-technical audiences, including reporting and dashboards for executives

Preferred Skills

FedRAMP or StateRAMP experience — the most valuable thing on this list of advantages

SOC 2 Type II, VPAT / Section 508 / EN 301 549, or US state privacy regimes (CCPA/CPRA)

Experience deploying and supporting software in customer-controlled environments

Background in accessibility, assistive technology, or disability inclusion

Google Cloud or Azure hands on experience

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.

We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location

Remote

How to Apply

Apply by submitting your resume and a cover letter.

In your cover letter:

Explain your interest in joining Deque and how you align with our Core Values

Depict key attributes that differentiate you as a candidate

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required. The expected salary range is $130,000K–$160,000K but is subject to change based on the skills, abilities, and experience of each candidate. The values listed are not intended to guarantee a salary for candidates or current employees.

Thank you for your interest in joining our exciting company!