Director of Spa and Wellness

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Heights Wellness Retreat

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EOS Hospitality Austin, TX

Spa Director

Eos Hospitality

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What You’ll Do

• Lead a Culture of Wellness & Hospitality
• Inspire, coach, and develop a high-performing spa team, including therapists, attendants, wellness providers, and guest-facing colleagues
• Foster a culture grounded in kindness, professionalism, accountability, and genuine hospitality
• Recruit, onboard, and train team members to deliver intuitive, personalized luxury service
• Create an environment where employees feel supported, empowered, and connected to the resort’s purpose and values

Elevate The Guest Journey

• Oversee the complete spa and wellness experience, ensuring every guest interaction feels seamless, restorative, and personalized
• Anticipate guest needs and create memorable moments that reflect our boutique luxury approach
• Partner with resort departments to coordinate celebrations, wellness itineraries, special requests, and curated experiences
• Address guest concerns thoughtfully and proactively, turning opportunities into lasting impressions
• Ensure spa spaces consistently reflect exceptional standards of cleanliness, ambiance, and presentation

Shape The Wellness Experience

• Partner with resort leadership to curate meaningful wellness offerings, seasonal programming, signature rituals, and immersive guest experiences
• Stay connected to evolving wellness and luxury hospitality trends while maintaining an authentic, grounded guest experience
• Help define and strengthen a spa identity that feels both elevated and deeply restorative

Drive Operational Excellence

• Oversee daily spa operations, scheduling, labor management, inventory, and service flow
• Manage departmental budgets, payroll, and financial performance while balancing guest experience and operational efficiency
• Identify opportunities to grow spa revenue through treatment experiences, wellness programming, retail, and strategic partnerships
• Monitor key performance indicators and implement thoughtful improvements to enhance both guest satisfaction and team success

Maintain Exceptional Standards

• Ensure compliance with all health, safety, sanitation, and licensing requirements
• Maintain consistency in luxury service standards, operational procedures, and wellness protocols
• Champion a safe, welcoming, and inclusive environment for guests and employees alike

What We’re Looking For

• 5+ years of progressive leadership experience in luxury spa, wellness, hospitality, or resort operations
• Previous leadership experience in a luxury spa, boutique resort, destination spa, or wellness environment strongly preferred
• Passion for wellness, hospitality, and creating transformative guest experiences
• Strong leadership presence with a people-first approach to coaching and team development
• Financial acumen with experience managing budgets, labor, and revenue performance
• Exceptional communication, organization, and problem-solving skills
• Ability to thrive in a dynamic, guest-focused luxury environment
• Flexibility to work weekends, evenings, and holidays as business needs require

Why Join Our Team?

What We Believe

• Shared accountability– we succeed and improve together
• Humility & kindness– respect for the craft and each other
• Creative problem solving– every challenge is an opportunity
• Collaboration & community– strong kitchens are built on strong teams
• Relentless improvement– good is never good enough

Benefits & Perks

• Health, Dental, Vision, and 401(k)
• Employee discounts and recognition programs
• Scenic, high-end work environment
• Wellness programs and complimentary classes
• Growth and advancement opportunities
• Strong, team-driven culture

Equal Opportunity Employer

• Lake Austin Spa Resort is an Equal Opportunity Employer (EOE/M/F/D/V) and eVerify employer
• Seniority level Not Applicable
• Employment type Full-time
• Job function Other
• Industries Hospitality
• Referrals increase your chances of interviewing at EOS Hospitality by 2x
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