Director of Software Engineering (FTC)

Key Responsibilities:

• · Engineering Leadership:
• o Lead multiple engineering teams across Ecommerce, Mobile App, Loyalty, Enterprise Systems and Quality Engineering.
• o Establish a high-performance engineering culture focused on ownership, accountability, continuous improvement and delivery excellence.
• o Build and develop engineering managers and technical leaders, creating succession and career development pathways.
• o Foster collaboration across Technology and business functions to ensure alignment on priorities and outcomes.
• · Technology Strategy & Delivery:
• o Define and execute software engineering strategy aligned to Space NK's wider technology roadmap and business objectives.
• o Oversee the delivery of software development initiatives across customer-facing and enterprise platforms.
• o Ensure solutions are scalable, secure, maintainable and aligned with architectural standards.
• o Support major transformation initiatives including ERP, POS, WMS, Ecommerce and Loyalty platform evolution.
• o Drive adoption of modern engineering practices, tooling and automation.
• · Customer & Digital Platforms:
• o Lead engineering delivery for the Ecommerce platform, Mobile Application and Loyalty ecosystem.
• o Partner with Product and Digital teams to improve customer experience, conversion, engagement and retention.
• o Ensure digital platforms deliver high levels of availability, performance and security.
• · Enterprise Engineering:
• o Oversee engineering capabilities supporting ERP, POS and WMS integrations.
• o Ensure enterprise applications and integrations support operational efficiency, business scalability and data consistency.
• o Collaborate with business stakeholders to identify opportunities for automation and process optimisation.
• · Quality Engineering & Platform Excellence:
• o Lead the Software Development Engineer in Test (SDET) function and quality engineering strategy.
• o Embed quality throughout the software development lifecycle using automation, shift-left testing and continuous validation practices.
• o Drive DevOps maturity, CI/CD adoption and engineering productivity improvements.
• · Delivery & Governance:
• o Establish effective governance, planning and prioritisation processes across engineering teams.
• o Manage engineering budgets, resource planning and third-party delivery partners where required.
• o Ensure compliance with security, privacy, regulatory and risk management requirements.
• o Monitor delivery performance through appropriate metrics and continuous improvement initiatives.
• · Stakeholder Management:
• o Act as a trusted technology partner to business and executive stakeholders.
• o Communicate engineering priorities, risks, dependencies and progress to senior leadership.
• o Build strong relationships across Product, Operations, Retail, Supply Chain, Finance and external technology partners.
• Qualifications, Knowledge, and Experience:
• · Essential:
• o Significant experience leading large-scale software engineering organisations within retail, ecommerce or similar customer-centric industries.
• o Proven experience managing multiple engineering teams through engineering managers and technical leads.
• o Strong understanding of modern software engineering practices including Agile, DevOps, CI/CD and cloud-native development.
• o Experience delivering customer-facing digital platforms including ecommerce, web, mobile and loyalty solutions.
• o Experience leading enterprise engineering teams supporting ERP, POS, WMS and integration platforms.
• o Strong understanding of software architecture, APIs, integration patterns and distributed systems.
• o Demonstrable experience driving engineering transformation, organisational maturity and cultural change.
• o Experience managing technology budgets, suppliers and outsourced delivery partners.
• o Excellent communication, stakeholder management and leadership skills.
• · Desirable:
• o Experience within retail, luxury retail or omnichannel commerce organisations.
• o Knowledge of Microsoft Azure and modern cloud platforms.
• o Experience with Salesforce Commerce Cloud, retail POS systems, ERP modernisation programmes or warehouse management solutions.
• o Familiarity with data driven engineering approaches and platform engineering practices.
• o Experience supporting mergers, acquisitions or large scale transformation programmes.
• Please note that only successful candidates will be contacted.
• All applicants must have the right to live and work in the UK.
• If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
• Space NK are an equal opportunities employer.
• How We Will Use Your Information
• We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
• Please note that our current system does not use an automated filtering system.
• All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
• This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.