Director of Sales

Role overview

Education and experience

• Either a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and 3 years of related sales or marketing experience.
• Or a 4-year bachelor's degree in one of those fields and 1 year of related sales or marketing experience.

Sales strategy and revenue

• Work with sales leadership and management to implement segment sales strategies and plans addressing revenue, customers, and the market.
• Assist with developing and implementing internal and external promotions.
• Set an example through personal booking goals and recommend booking goals for sales team members.

Sales execution and analysis

• Monitor direct reports, participate in sales calls, and help acquire new business or close deals.
• Execute booked business operations, including proposals, contracts, and customer correspondence.
• Analyze market and sales information, support accurate six-period projections, and review guest satisfaction results.

Customer service and relationships

• Gather guest feedback and lead efforts to improve service, satisfaction, and loyalty before and during programs or events.
• Coach employees on service behaviors and uphold company customer service and property brand standards.
• Develop stakeholder relationships and coordinate with off-property sales channels.
• Attend customer events, trade shows, and sales missions to maintain and develop relationships.

People and compliance

• Interview and hire management and hourly employees and use available on-the-job training tools.
• Coordinate with Human Resources, Engineering, and Loss Prevention on applicable regulations and union requirements.

Schedule and location

• The posting states a full-time schedule and that the role is not remote.
• The role is located at a property on Palm Jumeirah Road in Dubai.