Director of Operations, Global Technical Services

Experience: 10+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations within a high-growth, enterprise SaaS or cloud software organization.

Leadership: Demonstrated success in building, mentoring, and managing high-performing global operations and data analytics teams.

Technical Acumen: Deep expertise in administering Customer Success and CRM platforms (e.g., Gainsight, Salesforce) and a strong grasp of data warehousing and Business Intelligence tools (e.g., Snowflake, Tableau) and spreadsheet modeling.

Analytical Rigor: Exceptional analytical and problem-solving skills with a proven ability to translate complex customer data into clear executive summaries and actionable strategies.

Stakeholder Management: Outstanding ability to influence without authority and provide structured executive communication to senior leadership.

Domain Knowledge: Familiarity with the data platform, cybersecurity, or observability markets, including an understanding of telemetry definitions and technical adoption methodologies.

Technical Skills: SQL literacy and experience managing User Acceptance Testing (UAT) for large-scale system deployments.

Education: MBA or equivalent strategic leadership experience.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.