Director of operations
Role Overview
Senior Director of Operations role leading day-to-day operations for Acquisit's KSA business.
Own client delivery and operational performance while building a high-performing team and maintaining quality, accountability, and execution standards.
Key Skills for This Role
Full Job Posting
Role overview
Senior Director of Operations role leading day-to-day operations for Acquisit's KSA business.
Own client delivery and operational performance while building a high-performing team and maintaining quality, accountability, and execution standards.
Key responsibilities
- Own the health, delivery quality, performance, and retention of the KSA client portfolio; handle senior client escalations.
- Lead and develop KSA strategists and their teams; build accountability, analytical rigor, and continuous improvement.
- Run client and performance reviews, resource allocation, capacity planning, and operational priorities.
- Ensure teams diagnose performance issues, find root causes, and produce action plans.
- Establish processes, SOPs, QA standards, and reporting frameworks; drive training and development.
- Coordinate specialist teams across Performance, Measurement, CRM, CRO, SEO, and Creative.
- Oversee resource planning, recruitment, team structure, client onboarding, and allocation.
- Partner with the Managing Partner on strategic client relationships and KSA priorities.
Requirements
- 10+ years of relevant experience with significant leadership responsibility in an agency, digital business, consulting environment, or technology company.
- Strong performance-marketing and paid-media knowledge, including analysis of performance data, optimization strategies, and commercial outcomes.
- Strong understanding of digital measurement, attribution, and analytics, including traffic, conversion, CAC, revenue, ROAS, and customer value.
- Experience managing complex client portfolios and senior stakeholders; operational and people leadership experience, including developing managers.
- Excellent problem-solving ability and comfort under pressure and ambiguity.
- Fluent Arabic and professional fluency in English are strict requirements.
- Saudi market understanding and KSA/GCC operating experience are strongly preferred.
- Must be based in Riyadh or willing to relocate.
Success measures
KSA clients receive consistent senior leadership, and strategists show greater autonomy, capability, and accountability.
Performance and operational problems are resolved quickly, and client escalations are handled systematically.
Consistent execution standards, operating rhythms, accountability structures, and SOPs support sustainable growth.
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