Director of Information Technology - Sofitel Jabal Omar Makkah

Company Description

Job Description

Strategic Leadership

• Key Responsibilities, among others:
• Develop and implement the hotel's Information Technology strategy aligned with Accor's standards
• Serve as the hotel's technology advisor to the General Manager and Executive Committee.
• Recommend innovative technologies that improve operational efficiency, guest satisfaction, data security and profitability.
• Lead digital transformation initiatives across all departments.
• Prepare and manage the annual IT operating and capital expenditure budgets.
• Ensure compliance with Accor IT governance, cybersecurity policies, and corporate technology standards.

Hotel Systems & Infrastructure

• Ensure the efficient operation of all hotel technology systems
• Ensure preventive maintenance programs are established and executed for all IT hardware and infrastructure.
• Coordinate timely repair and replacement of faulty hardware and software.
• Maintain system availability and minimize operational downtime.

Cybersecurity & Risk Management

• Develop and maintain robust cybersecurity practices to protect hotel systems and confidential information.
• Ensure user access controls are maintained and periodically reviewed.
• Implement data backup, disaster recovery, and business continuity procedures.
• Coordinate responses to cybersecurity incidents and system failures.
• Ensure compliance with data privacy regulations and Accor information security requirements.
• Conduct regular IT security audits and risk assessments.

Systems Administration

• Ensure all hotel applications remain current with approved software releases.
• Coordinate implementation of software upgrades and new technologies.
• Manage system licenses, maintenance agreements and vendor contracts.
• Ensure accurate system documentation and operating procedures are maintained.
• Establish emergency procedures to maintain hotel operations during IT outages.
• Coordinate technology support with Regional IT and approved vendors.

Operational Support

• Provide leadership and technical support to all hotel departments.
• Ensure prompt resolution of user support requests.
• Coordinate technology requirements for conferences, events and VIP visits.
• Support operational departments in maximizing technology utilization.
• Maintain accurate databases and reporting systems for management.

Vendor & Project Management

• Manage relationships with technology suppliers and service providers.
• Negotiate service agreements and monitor vendor performance.
• Lead IT-related hotel projects including renovations, system implementations and new openings.
• Coordinate installation, testing and commissioning of new technology solutions.

Compliance & Governance

• Ensure all software licensing remains valid and compliant.
• Support Internal Audit, External Audit and Regional IT reviews.
• Maintain compliance with local regulations, information security standards and company policies.
• Ensure accurate inventory management of IT assets and equipment.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems or related discipline.
• Minimum 8–10 years of Information Technology experience within the hospitality industry.
• Minimum 3–5 years in a senior IT leadership role within a luxury hotel.
• Fluent in English and Arabic.

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