Director of Guest Services

About This Role

Additional Information Job Number 26051751

Job Category Rooms & Guest Services Operations

Location Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

• Minimum of 7–10 years of experience in guest services or front office operations preferably in a luxury or upscale hospitality environment, with at least 3 years in a leadership role.
• Bachelor’s degree in hospitality management, Business Administration, or related field.
• Proven track record of delivering high guest satisfaction scores, ability to lead and manage daily front office operations, ensuring alignment with brand standards and guest expectations.
• Strong leadership, communication, and interpersonal skills.
• Strong background in budget management, performance tracking, and achieving departmental goals.
• Skilled in staff supervision, including scheduling, coaching, and performance management to ensure optimal service delivery.
• Demonstrated success in guest satisfaction strategies, with a proactive approach to handling feedback, complaints, and service recovery.
• Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals.
• Well-versed in brand standards, with a commitment to maintaining a high level of service consistency across all front office touchpoints.
• Strong interpersonal and communication skills, capable of motivating teams, conducting effective meetings, and driving results.
• Ability to act as a service champion, fostering a positive and guest-centric atmosphere throughout the front office.
• Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements.
• Proficiency in property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite.
• Arabic speaking is an advantage, enhancing communication with a diverse guest demographic and supporting regional service excellence.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.