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Director, Market Access Operations & Analytics

GSK
USA
Full-time
Director · 10+ years experience
Hybrid
Discovered 4 days ago
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Full Job Posting

Key Responsibilities

  • Partner with Market Access, Commercial Operations, Finance, Tech, and Data teams to turn pain points into clear, specific problem statements.
  • Identify where AI and agentic technology can create the most value across pricing, contracting, channel management, trade operations, and payer engagement — weighing impact, feasibility, and risk to prioritize investment.
  • Build business cases with clear expected benefits, costs, and success measures; shape the AI roadmap, balancing quick wins with long-term capability, and assess build, buy, and partner options.
  • Own delivery end to end - leading data scientists, engineers, UX designers, and vendors through design, build, evaluation, and production deployment, making key build and release decisions tied back to the business case.
  • Partner with Data Engineering and commercial data owners to secure the data foundation these products depend on - contract, pricing, rebate, claims, and channel data quality, lineage, and master data alignment.
  • Set the quality bar for AI solutions - validate before release, then own them after go-live: monitor model, prompt, and agent performance in production, manage versioning and change control, triage failure cases and drift, and run continuous improvement loops from user feedback.
  • Ensure responsible AI use, with human oversight, documentation, compliance, and governance built in from the start.
  • Manage budgets, timelines, vendor performance, and delivery risk, flagging issues early.
  • Prototype and validate solutions in the real world, then drive adoption - enablement, training, documentation, and SOP updates - and convert proven solutions into reusable patterns other Commercial and D&T teams can adopt. Why You?
  • Why You?
  • Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
  • 10+ years in life sciences or healthcare, with experience in market access commercial operations - account management, pricing, contracting, channel management, trade operations, or payer engagement.
  • Bachelor's degree in business, economics, data science, computer science, public health, or life sciences.
  • Experience translating complex business problems into programs that deliver measurable results.
  • Experience setting priorities and building roadmaps or investment cases that senior leaders acted on.
  • Experience overseeing technology delivery from design through production deployment, ideally including AI or advanced analytics
  • Experience managing delivery teams and vendors - budgets, timelines, quality - on complex programs.
  • Hands-on experience building and operating agentic AI or LLM-based workflows in production - not just pilots - from idea to measured outcome.
  • Experience with agile delivery and testing/validation in regulated environments.
  • Technical knowledge to engage data scientists and vendors on model and agentic workflow evaluation, monitoring, and governance.
  • Experience building trusted relationships with senior stakeholders and explaining complex ideas clearly
  • Preferred Qualification If you have the following characteristics, it would be a plus
  • Advanced degree (MBA, MSc, MPH, PhD) in a relevant discipline.
  • Direct experience building AI solutions for market access operations, real-world evidence, or health technology assessment.
  • Experience designing or operating agentic AI/automation platforms (e.g., LLM orchestration frameworks, workflow or agent builders) in a regulated enterprise setting.
  • Familiarity with cloud AI platforms (Azure AI, Google Cloud, AWS) and MLOps/LLMOps concepts.
  • Experience with human-in-the-loop systems, prompt engineering, or deploying generative AI in regulated environments.
  • Experience assessing AI vendors or platforms.
  • Experience leading transformation, merger integration, or operating model change.
  • #LI-GSK
  • #AGTech
  • Prototype and validate solutions in the real world, then drive adoption - enablement, training, documentation, and SOP updates - and convert proven solutions into reusable patterns other Commercial and D&T teams can adopt.
  • Basic Qualification
  • We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
  • Preferred Qualification
  • If you have the following characteristics, it would be a plus

Skills

  • Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design
  • Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
  • Why GSK?
  • Uniting science, technology and talent to get ahead of disease together.
  • GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
  • People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
  • If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at - [email protected]
  • GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
  • Important notice to Employment businesses/ Agencies
  • GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
  • Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/

Qualifications

  • Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design
  • Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
  • Why GSK?
  • Uniting science, technology and talent to get ahead of disease together.
  • GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
  • People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
  • If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at - [email protected]
  • GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
  • Important notice to Employment businesses/ Agencies
  • GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
  • Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/
  • 10+ years in life sciences or healthcare, with experience in market access commercial operations - account management, pricing, contracting, channel management, trade operations, or payer engagement.
  • Bachelor's degree in business, economics, data science, computer science, public health, or life sciences.
  • Experience translating complex business problems into programs that deliver measurable results.
  • Experience setting priorities and building roadmaps or investment cases that senior leaders acted on.
  • Experience overseeing technology delivery from design through production deployment, ideally including AI or advanced analytics
  • Experience managing delivery teams and vendors - budgets, timelines, quality - on complex programs.
  • Hands-on experience building and operating agentic AI or LLM-based workflows in production - not just pilots - from idea to measured outcome.
  • Experience with agile delivery and testing/validation in regulated environments.
  • Technical knowledge to engage data scientists and vendors on model and agentic workflow evaluation, monitoring, and governance.
  • Experience building trusted relationships with senior stakeholders and explaining complex ideas clearly

Preferred Qualifications

  • If you have the following characteristics, it would be a plus
  • Advanced degree (MBA, MSc, MPH, PhD) in a relevant discipline.
  • Direct experience building AI solutions for market access operations, real-world evidence, or health technology assessment.
  • Experience designing or operating agentic AI/automation platforms (e.g., LLM orchestration frameworks, workflow or agent builders) in a regulated enterprise setting.
  • Familiarity with cloud AI platforms (Azure AI, Google Cloud, AWS) and MLOps/LLMOps concepts.
  • Experience with human-in-the-loop systems, prompt engineering, or deploying generative AI in regulated environments.
  • Experience assessing AI vendors or platforms.
  • Experience leading transformation, merger integration, or operating model change.
  • #AGTech

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