Director Loss Prevention
Skills
About This Role
Managing Security/Loss Prevention Operations
- Assists in the development and implementation of emergency procedures.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Deploys security staff to effectively monitor and protect property assets.
- Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
- Conduct periodic patrols of entire property and parking areas.
- Recognize success across areas of responsibility.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Provides means for obtaining necessary medical attention on a timely basis.
Leading Security/Loss Prevention Teams
- Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
- Celebrates successes by publicly recognizing the contributions of team members.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Meet quality standards and customer expectations on a daily basis.
- Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Conducting Human Resources Activities
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Administer property policies fairly and consistently.
- Maintain first aid and CPR certifications required for Loss Prevention officers.
- Handles guest problems and complaints.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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