Director, Implementation

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You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary HMS, a Gainwell Technologies company, is seeking an experienced Director of Implementations to lead the delivery planning and transformation of technology and services implementations.

The ideal candidate brings strong leadership, deep Payment Integrity and Coordination of Benefits experience, and a proven ability to drive operational transformation.

in our mission Serve as primary liaison partnering closely with Sales and internal stakeholder leadership to manage the implementation pipeline, demand forecasting, delivery readiness, and adherence to governance guardrails. Participate in regular pipeline and cadence meetings with Sales and internal stakeholders to assess upcoming deals, timelines, risks, and resource needs. Lead and oversee capacity planning and organizational readiness, coordinating with cross-functional teams including IT, Data, Ideation, Delivery, and other stakeholders Contribute to revenue budget and forecast analysis for active and pipeline planning Provide implementation input into deal shaping, solution design, assumptions, timelines, and Statements of Work (SOWs). Ensure smooth handoffs from Sales to Implementation teams. Assist in establishing scalable implementation frameworks that support growth across all Payment Integrity and Coordination of Benefit products. Coordinate cross-functional teams including Technology, Data Management, Operations, Analytics, Product, and Shared Services. Partner with Engineering and Product teams to align solution configuration and release planning with implementation needs. Assist in establishing implementation governance, reporting, escalation paths, and delivery assurance processes. What we're looking for Bachelor’s Degree or equivalent work experience. Minimum eight (8) years of experience leading technology or services implementations in healthcare. Minimum eight (8) years of experience in healthcare audit recovery environment. Minimum eight (8) years of experience with Payment Integrity audit programs, including Coordination of Benefits. Minimum four (4) years working collaboratively with Information Technology and multiple organizational departments.

partnering with Sales and internal stakeholders on pipeline planning, deal readiness, capacity models and analysis, and delivery forecasting. Strong leadership, communication, project management and stakeholder management skills. What you should expect in this role Remote-based role within the United States with ability to travel to support client and business needs up to 15% annually. The deadline to submit applications for this posting is October 26, 2026. The pay range for this position is $130,600.00 - $186,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.