Director, Engineering

• 62 Engineering and Field Staff

• Multi-layer leadership structure including Chiefs, Assistant Chiefs, and Senior Coordinators

• ~3,000+ monthly work orders
• ~1,000+ monthly financial transactions
• $15.7M annual operating budget
• ~660 retail locations

• Partner closely with the Retail Director to align engineering execution with retail service standards, customer experience priorities, and SLA performance expectations.
• Collaborate with the Business Operations Director to ensure integration between FM and MEM functions, financial governance, reporting standards, and process optimization initiatives.
• Provide engineering insight to support portfolio-level decision-making, capital prioritization, and operational strategy development.
• Contribute to RFP responses, renewals, and operational growth strategies.

• Provide strategic direction and operational oversight for the retail mobile engineering program.
• Balance reactive SLA performance, Reliability-Based Maintenance (RBM) compliance, and preventative maintenance execution.
• Oversee CMMS dispatch matrix to optimize technician deployment, workload distribution, and geographic routing efficiency.
• Ensure asset-level documentation supports lifecycle planning and long-term capital forecasting in partnership with Retail and Operations leadership.
• Rapidly assess operational challenges, analyze data, determine root causes, and implement corrective action plans.
• Support operational transitions, stabilization initiatives, and special programs across the portfolio.

• Lead union and non-union engineering teams within a multi-region structure.
• Collaborate with Retail and Operations leadership on workforce planning and labor cost modeling.
• Develop and manage hourly billing rate structures in partnership with Finance.
• Address attrition trends and implement workforce stabilization strategies.
• Guide managers through HR processes including performance management and corrective action.
• Establish structured training programs and enforce operational compliance standards.
• Conduct skills assessments and implement compliant upskilling initiatives.

• Develop and manage a $15.7M operating budget within GMP cost containment requirements.
• Partner with the Business Operations Director to align financial performance with broader portfolio goals.
• Monitor labor spends, overtime utilization, and cost drivers.
• Review and approve ~1,000+ monthly financial transactions.
• Reallocate funds across budget categories to maintain operational continuity.
• Identify cost containment and margin protection strategies while maintaining SLA compliance.

• Oversee CMMS governance including dispatch optimization, asset documentation, and PM compliance.
• Standardize work order documentation and classification protocols across the engineering team.
• Improve cross-functional “swivel chair” workflows impacting work order management, PM schedules, RBM tracking, and asset data integrity.
• Establish data governance practices to improve reporting accuracy and reliability.
• Monitor KPIs and performance dashboards (Power BI) to drive accountability and transparency across leadership teams.

• Develop and maintain integrated reporting dashboards leveraging CMMS, payroll, GPS, and financial systems.
• Provide operational and financial performance insights to Retail and Operations leadership.
• Standardize reporting definitions and portfolio performance metrics.
• Use analytics to improve productivity, routing efficiency, labor optimization, and asset reliability.

• Oversee mobile engineering fleet operations, utilization, and regulatory compliance.
• Manage procurement and lifecycle planning for vehicles, tools, uniforms, and field technology.
• Approve capital equipment purchases and ensure disciplined spending within budget.
• Ensure engineers are properly equipped to meet service standards and safety requirements.
• Coordinate with Procurement, Finance, and Operations leadership on vendor strategy and pricing alignment.

• Evaluate and approve outsourcing decisions based on cost, risk, and SLA impact.
• Ensure vendor accounts remain in good standing and align with performance expectations.
• Maintain compliance with MSA obligations, environmental regulations, and safety standards.
• Mitigate operational, financial, and environmental risks across the portfolio.

• Leverage GPS and operational analytics to improve routing efficiency and technician productivity.
• Implement Six Sigma methodologies to enhance engineering SOPs and maintenance workflows.
• Lead workflow redesign initiatives in collaboration with Retail and Operations leadership.
• Drive preventative maintenance compliance and reliability improvement strategies.
• Reduce asset downtime and enhance lifecycle performance across the portfolio.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected].

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