Director, Digital Experience Platforms
Role Overview
The Director leads strategy, engineering delivery, operations, reliability, and evolution of customer-facing digital experience platforms across Empire banners.
The role connects technology execution with digital experience, product, customer engagement, commerce, and banner teams.
Key Skills for This Role
Full Job Posting
Role summary
The Director leads strategy, engineering delivery, operations, reliability, and evolution of customer-facing digital experience platforms across Empire banners.
The role connects technology execution with digital experience, product, customer engagement, commerce, and banner teams.
Platform strategy and delivery
- Own the roadmap, delivery, and operations of web, mobile, and customer-facing digital channels.
- Set architecture and capability evolution for AEM, front-end, mobile, search, design systems, and related services.
- Lead engineering teams for websites, apps, search, content delivery, front-end systems, and AEM.
- Drive Agile delivery, release readiness, software quality, roadmaps, and modernization.
- Own reliability, availability, performance, incident management, production support, monitoring, disaster recovery, and capacity planning.
- Embed regulatory, privacy, accessibility, and security compliance in delivery.
- Partner with UX and CX teams to deliver scalable experiences and align design with engineering.
- Champion modern architecture and engineering practices; evaluate technology and simplify platforms.
- Lead, coach, and develop teams, succession plans, and measurable accountability.
Qualifications
- Bachelor's degree in computer science, software engineering, information technology, or a related discipline; a master's degree is an asset.
- At least 12 years of progressive experience leading large-scale digital engineering organizations.
- Enterprise-scale customer-facing digital platform management experience and experience leading large Agile engineering teams.
- Strong background in digital commerce, customer experience, or omnichannel retail.
- Technical expertise includes AEM, headless and composable architecture, React or Next.js, mobile, APIs and microservices, search, cloud, DevOps and CI/CD, and UX design systems.
- Azure is preferred.
Work arrangement
- The posting is marked hybrid.
Total rewards
- Depending on eligibility, benefits may include health and dental coverage, retirement and savings programs, employee share ownership, store discounts, virtual healthcare, learning opportunities, parental leave top-up, and paid vacation.
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