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Director, Digital Employee Experience

The Walt Disney Company
Orlando, USA
Full-time
Director · 12+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Preferred Qualifications:

  • HR Technology or digital employee experience expertise.
  • Experience with employee self-service, digital workplace, onboarding, or enterprise employee experience platforms.
  • Experience advancing responsible AI, automation, or emerging technology capabilities in an employee-facing environment.
  • Required Education:
  • Bachelor's degree with at least 12 years of related work experience.
  • Job Posting Segment:
  • Job Posting Primary Business:
  • Primary Job Posting Category:
  • Employment Type:
  • Primary City, State, Region, Postal Code:
  • Alternate City, State, Region, Postal Code:
  • Date Posted:

Qualifications

  • HR Technology or digital employee experience expertise.
  • Experience with employee self-service, digital workplace, onboarding, or enterprise employee experience platforms.
  • Experience advancing responsible AI, automation, or emerging technology capabilities in an employee-facing environment.
  • Bachelor's degree with at least 12 years of related work experience.
  • Date Posted

Responsibilities

  • The Director of Digital Employee Experience will lead employee-facing digital products, platforms, and transformation initiatives. Success requires a collaborative, innovative approach and the ability to influence senior stakeholders and translate strategy into measurable outcomes.
  • Develop and execute a clear, forward-looking strategy for a seamless, intuitive, and consumer-grade digital workplace experience.
  • Establish experience principles, strategic priorities, and a roadmap that align employee needs with enterprise objectives.
  • Advise HR and technology leaders on the trends, opportunities, and investments shaping the future of digital employee experience.
  • Identify where responsible AI, automation, data, and emerging technologies can improve productivity, engagement, and access to services and information.
  • Oversee the full lifecycle of employee-facing products and experiences, from discovery and ideation through design, development, launch, adoption, and continuous improvement.
  • Translate employee insights, business requirements, and complex needs into clear product strategies, requirements, desired outcomes, and measurable success criteria.
  • Partner closely with engineering, product, design, data, HR, and business teams to align priorities and delivery strategies.
  • Use research, feedback, analytics, and industry trends to improve functionality, accessibility, consistency, and overall experience quality.
  • Advance initiatives including My Disney Assistant, digital onboarding and pre-boarding, unified employee portal experiences, and AI-enabled employee services.
  • Identify sources of employee friction and eliminate unnecessary steps, complexity, and manual work through digital solutions.
  • Promote reuse, integration, and interoperability across platforms to create a more cohesive employee experience.
  • Balance employee needs, business value, technology capabilities, responsible AI considerations, and operational scalability.
  • Champion a digital-forward culture and increase adoption of new technologies, products, and ways of working.
  • Lead through ambiguity and resistance, explaining both the purpose of change and the practical path forward.
  • Establish and monitor OKRs, KPIs, and other measures tied to product adoption, employee satisfaction, productivity, and business impact.
  • Create a culture of experimentation, innovation, customer-centricity, accountability, and continuous improvement.
  • Required Qualifications & Skills:
  • Strong product management and digital platform leadership experience.
  • Experience leading AI, automation, self-service, digital workplace, or comparable technology-enabled transformation initiatives.
  • Knowledge of emerging technologies and modern employee experience platforms.
  • Demonstrated delivery of large-scale enterprise transformation initiatives across complex, cross-functional environments.
  • Ability to create product strategies and roadmaps, manage the full product lifecycle, and use metrics to guide priorities and measure outcomes.
  • Strong cross-functional leadership, executive communication, and influencing skills in a complex enterprise environment.
  • Ability to establish and use OKRs, KPIs, research, analytics, and employee insights to guide priorities and measure business impact.

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