Director, Deployment Operations

Role overview

Responsibilities

• Own handoffs, planning, capacity, quality standards, and accountability across Sales, Deployment, and Support.
• Lead managers and build a scalable leadership team.
• Deliver automation, tooling, and process improvements to increase throughput and reduce cycle time.
• Own deployment metrics, forecasting, and reporting tied to recurring revenue realization.
• Partner with Sales, Customer Success, Support, Product, and Finance.
• Establish SOPs, KPIs, governance, and reporting cadence.
• Guide installation partner and field-resource strategy and performance.
• Resolve significant customer and operational escalations and prevent recurrence.
• Set a multi-quarter roadmap and align cross-functional leaders.
• Build a culture of ownership, quality, and continuous improvement.

Required qualifications

• 8+ years in operations, deployment, implementation, or professional services, including 3+ years leading managers or multi-team functions.
• Experience scaling an end-to-end operating model in a high-growth B2B technology, SaaS, or hardware-enabled services environment.
• Demonstrated impact leading process improvement and automation.
• Experience with KPIs, capacity planning, and operational reporting linked to financial outcomes such as ARR.
• Strong cross-functional leadership, communication, and influence with senior leaders.
• Criminal records check upon hire; must be a Canadian citizen or eligible to work in Canada and comply with company security policies.

Preferred experience

• Physical security, video surveillance, IoT, or other field-deployed technology experience is preferred.
• Installation partner or channel network management across multiple regions is preferred.
• Familiarity with Salesforce, HubSpot, NetSuite, Asana, Jira, n8n, or similar tools is preferred.
• Lean, Six Sigma, or other continuous-improvement methodology experience is preferred.

Compensation

• Compensation range is CAD 156,696–195,870 and includes base salary plus a performance-based variable component.

Location and work arrangement

• Ottawa, Ontario; hybrid work arrangement.

Benefits and culture

• Full-time permanent employees receive equity, paid health and dental coverage, a health spending account, and monthly wellness reimbursement.
• The company emphasizes urgency, quality, teamwork, trust, flexibility where the role allows, and advancement based on contribution.

Hiring process

• The process may include a Talent Team call, behavioral interview, hiring manager interview, cross-functional panel, reference checks, and offer/onboarding.
• The company uses artificial intelligence in candidate screening, assessment, or selection.