Director, Deployment Operations

Role overview

Responsibilities

• Own workflow, handoffs, planning, capacity, quality standards, and accountability from Sales through Deployment to Support.
• Lead and develop managers across deployment execution, optimization and automation, and enablement.
• Deliver automation, tooling, and process improvements that increase throughput, reduce cycle time, and improve customer deployment experience.
• Ensure deployments are timely and high quality so contracted revenue converts predictably to recurring revenue; own metrics, forecasting, and reporting.
• Partner with Sales, Customer Success, Support, Product, and Finance leaders on planning and cross-functional issues.
• Set operational standards, SOPs, KPIs, and reporting cadence for deployment health, capacity, and risk.
• Guide installation-partner and field-resource strategy, including enablement, performance management, and relationship health.
• Resolve high-impact customer and operational escalations and turn recurring issues into systemic fixes.
• Set the function's vision and multi-quarter roadmap, influence stakeholders, balance delivery with scalable investment, and build a culture of ownership and continuous improvement.

Must-have qualifications

• 8+ years in operations, deployment, implementation, or professional services, including 3+ years leading managers or multi-team functions.
• Track record designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS, or hardware-enabled services environment.
• Demonstrated success leading process-improvement and automation initiatives with measurable effects on efficiency, quality, or revenue.
• Strong analytical and business acumen, including ownership of KPIs, capacity planning, and operational reporting tied to financial outcomes such as ARR.
• Excellent cross-functional leadership and communication skills, with credibility to influence senior leaders and drive alignment.

Preferred qualifications

• Experience in physical security, video surveillance, IoT, or other field-deployed technology is a plus.
• Experience managing installation-partner or channel networks across multiple regions is a plus.
• Familiarity with Salesforce, HubSpot, NetSuite, Asana, Jira, n8n, or similar operations and automation tools is a plus.
• Background in Lean, Six Sigma, or other formal continuous-improvement methods is a plus.

Security requirements

• Candidates must undergo a criminal records check upon hire, be a Canadian citizen or eligible to work in Canada, and comply with Solink security policies and standards.

Compensation

• Compensation range is CA$156,696–CA$195,870 and includes base salary plus a performance-based variable component.
• Hiring is within the Proficient range; compensation is based on experience, skills, and impact.

Workplace

• Location is Ottawa, Ontario, with a hybrid work arrangement.
• Flexibility in how and where work is done depends on role requirements.

Benefits and culture

• Full-time permanent employees receive equity; benefits include paid health and dental coverage and a $500 health spending account.
• Monthly wellness reimbursement, growth opportunities, candid feedback, and social activities are offered.

Hiring process

• The process may include a talent-team call, behavioral interview, hiring-manager interview, cross-functional panel, reference checks, and offer and onboarding.
• Solink uses artificial intelligence to screen, assess, and/or select candidates.