Director, Customer Success Engineering, Netsec

Qualifications

• 10+ years of relevant experience in Customer Success or Professional Services within SaaS or cybersecurity, with 5+ years in a people leadership role.
• Demonstrated AI-first strategic mindset to scale Customer Success operations, drive retention, and enhance efficiency
• Deep understanding of SASE components (SD-WAN, CASB, ZTNA) as well as Next-Generation Firewall (NGFW) technologies.
• Familiarity with cloud providers (AWS, Azure, GCP) and enterprise networking is essential.
• Experience overseeing a large, complex enterprise customer portfolio, with accountability for adoption, customer health, retention, and executive escalations
• Exceptional communication skills with the ability to explain complex security concepts to non-technical stakeholders.
• Data-driven and analytical, with a relentless focus on customer outcomes and continuous improvement.
• Education
• Bachelor’s degree in Computer Science, Engineering, or Business. MBA or relevant technical certifications (e.g., CISSP, CCIE, PCNSE or similar NGFW certifications) preferred.
• Compensation Disclosure
• The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
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• Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
• All your information will be kept confidential according to EEO guidelines.