Director Customer Experience Transformation
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About This Role
Overview
The Director will lead customer experience transformation initiatives across channels and touchpoints.
This role will design CX frameworks, journey mapping, and service improvement programs.
A key focus will be embedding customer-centric metrics and accountability across operations.
The Director will work closely with operations, digital, and frontline teams.
This role will also oversee voice-of-customer analytics and continuous improvement cycles.
Executive visibility and cross-functional influence are central to success.
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