Director, Custom and Partner Programs

Basic Qualifications:

• Bachelor's degree or equivalent work experience required.
• Minimum of 8 years’ relevant work experience.
• Supervisory experience.
• Additional Qualifications and Skills:
• Experience in executive/professional education or related fields.
• Strong leadership, communication, and interpersonal abilities Innovative and solution-oriented, with a proactive approach to problem-solving.
• Exceptional professionalism and diplomacy, with a client-centric mindset and strong verbal and written communication skills.
• Demonstrated success managing complex educational programs/projects involving multiple stakeholders, client relationships, financial operations, timelines, and deliverables.
• Excellent interpersonal and relationship-building abilities; thrives in collaborative, cross-functional team environments.
• Highly organized with advanced time management skills and outstanding attention to detail.
• Comfortable in client-facing roles and experienced in engaging with senior executives and high-level stakeholders.
• Strong financial acumen, including experience in budgeting, pricing, and/or financial reporting.
• Familiarity with instructional design principles and online learning platforms is strongly preferred.
• Adaptable and open to change, with the ability to lead others through change and collaborate effectively with both internal teams and external partners.
• Anticipates the needs of clients, programs, and team members, proactively identifying opportunities and challenges.
• Brings a consultative approach to client interactions, ensuring tailored solutions and long-term partnership value.
• Skilled at orchestrating resources and aligning cross-functional efforts to meet program goals.
• Excellent relationship builder with a track record of cultivating trust and collaboration across diverse audiences.
• Proficiency in Microsoft Office Suite; experience with Salesforce, learning management systems, or project management tools is a plus.
• Ability to travel internationally and work evenings/weekends as required.
• Standard Hours/Schedule: 35 hours per week.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity, Education.
• Interview Format: The interview process will include both virtual and in-person components (e.g., initial virtual screening followed by on-campus final interviews).
• Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.
• #LI-WG1
• Work Format Details
• This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
• Salary Grade and Ranges
• This position is salary grade level 059. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks
• Learn more about these and additional benefits on our Benefits & Wellbeing Page.
• EEO/Non-Discrimination Commitment Statement
• Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
• Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
• By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
• Why join Harvard Medical School?
• Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.
• You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.

About the Office for External Education: