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Director, Collaborative Program Administration

Quest Diagnostics
Pittsburgh, USA
Full-time
Director · 8–10 years experience
Hybrid
Discovered 5 days ago
Communication

Full Job Posting

Qualifications

  • Required Work Experience:
  • Minimum of 8-10 years’ experience in a high-volume laboratory customer service environment, direct or adjacent.
  • Must have a global understanding of department functions.
  • Knowledge:
  • Customer service background with proven ability to solve problems.
  • Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing knowledge).
  • Strong presentation and executive presence; proven track record of gaining access and build trust with key leaders, able to articulate business needs and objectives.
  • Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
  • Ability to understand and articulate strengths, weaknesses, opportunities and threats in competitive offerings (SWOT analysis).
  • Local and regional travel required (25-30%)

Skills:

  • Strong presentation and executive presence; proven track record of gaining access and build trust with key leaders, able to articulate business needs and objectives.
  • Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
  • Ability to understand and articulate strengths, weaknesses, opportunities and threats in competitive offerings (SWOT analysis).
  • Local and regional travel required (25-30%)

Responsibilities

  • Identify new opportunities to develop strategies, tactics and projects to resource plans necessary to drive profitable growth of QDV.
  • Develop relationships with business, laboratory leadership and key contacts at UPMC and Quest Diagnostics.
  • Intimate understanding of the operational workings of the respective entities (UPMC/UPMC HP or Quest Diagnostics/QDV) to navigate complex project execution and optimization.
  • Understanding and ability to gather and synthesize relevant data and insights to provide robust assessments of growth or optimization opportunities.
  • Establish key market and performance indicators, at the direction and discretion of leadership, to monitor the relationship and own the development of necessary corrective action or remediation when opportunities arise.
  • Monitor laboratory trends (i.e. technology, reimbursement) to inform strategic planning initiatives.
  • Create and facilitate cross-functional committees to drive decision making required to adopt growth and optimization initiatives.
  • Connect regularly with UPMC and QDV leadership and laboratory leadership continue to see and appreciate achievements and value of the role.
  • Prepare and present quarterly updates at every QDV board meeting.
  • Position will report into Quest Diagnostics Venture, LLC with a strong dotted to VP Laboratory Operations UPMC.
  • Mandatory report out will be required at all QDV Board meetings.
  • Goals and objectives will be decided upon by QDV leadership.
  • Jointly conduct annual reviews.

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